About The Position

This role manages complex technical products aligned with business objectives and customer needs. It owns the end-to-end product lifecycle, including vision, roadmap, technical delivery, and stakeholder collaboration. The position integrates customer insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by business outcomes, customer satisfaction, and technical performance, while the work supports product innovation, operational efficiency, and improved customer experiences. The role develops adoption tools and training materials, identifies execution, operational, and organizational issues that impede product success, and drives improvement plans within its sphere of influence. It supports core Agile practices, including efficient just-in-time flow, lean practices, waste elimination, and DevOps CI/CD. The position collaborates with sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, engineering, external partners, third parties, and customer representatives. It also maintains professional knowledge through workshops, publications, networks, and professional societies. The role owns product lifecycle activities for complex technical solutions; researches markets and customers to inform strategy and roadmaps; collaborates across teams to deliver technical solutions and releases; analyzes quantitative and qualitative data to prioritize features and assess risks; and manages the product backlog and Agile ceremonies. Other duties and projects may be assigned by business management.

Requirements

  • Bachelor’s degree plus 7 years of related work experience, or an advanced degree with 5 years of related experience.
  • Acceptable fields of study include Computer Science, Engineering, or IT, or equivalent experience.
  • At least 6 years of hands-on experience in technical writing, production code, solution engineering, or technical architecture in a large-scale company, application, or product environment.
  • At least 7 years of relevant Product Management experience in an Agile software product development environment.
  • Advanced-level understanding of customer experience.

Responsibilities

  • Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs.
  • Conduct market and customer research to identify opportunities and inform product strategy and roadmap development.
  • Collaborate with development, architecture, and other stakeholders to drive technical delivery and product releases.
  • Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making.
  • Manage the product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
  • Develop adoption tools and training materials for the Technical Product Management team.
  • Identify execution, operational, and organizational issues that impede product success and drive improvement plans within the role’s sphere of influence.
  • Support and enable core Agile practices, including efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD.
  • Build positive working relationships across sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, engineering, external partners, third parties, and customer groups or representatives.
  • Maintain professional knowledge through educational workshops, professional publications, personal networks, and professional societies.
  • Perform other duties and projects as assigned by business management.

Benefits

  • Competitive base salary and compensation package.
  • Annual stock grant and employee stock purchase plan.
  • 401(k) and access to free, year-round money coaches.
  • Annual bonus or periodic sales incentive or bonus, as applicable to role and eligibility.
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • Paid time off and up to 12 paid holidays.
  • Paid parental and family leave.
  • Family building benefits, back-up care, enhanced family support, and childcare subsidy.
  • Tuition assistance and college coaching.
  • Short- and long-term disability coverage.
  • Voluntary AD&D, accident, life, disability, and long-term care insurance.
  • Mobile service and home internet discounts, pet insurance, and commuter and transit programs, for eligible employees.
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