Systems Support Specialist

Standard Aero•DFW Airport, TX

About The Position

The Systems Support Specialist installs, configures, tests, troubleshoots, repairs, and maintains personal computers, printers, barcode readers, local area networks, telecommunications systems, and related software and hardware. The role provides technical assistance to system users and helps keep new and existing systems operational. Responsibilities include supporting PC hardware and software, diagnosing and resolving computer and network issues, coordinating equipment repairs, maintaining telecommunications and video-conferencing services, and supporting local and wide area network operations. The specialist also maintains computer and telephone equipment inventories and a software library, ensures software-license compliance, observes safety requirements, and completes special projects as assigned.

Requirements

Working experience using JIRA Service Desk, ServiceNow, or an equivalent tool to manage incidents and service requests.
Excellent knowledge of Microsoft Office products and troubleshooting.
Strong working knowledge of Windows-based systems, including Windows 10, Windows 11, and Windows Server 2016–2022.
Good working knowledge of Windows technologies such as Active Directory and Microsoft 365.
Foundational networking knowledge, including TCP/IP, DNS, and DHCP.
PC hardware setup and configuration skills.
A college diploma in computer science or equivalent.
Strong analytical, attention-to-detail, and problem-solving skills.
Good planning, organizational, decision-making, oral communication, and written communication skills.
Ability to work independently and in a team environment.
At least one year of System Support experience.
Must be authorized to work in the United States.

Nice To Haves

Prior experience in a first- or second-line service desk environment; training will be provided as needed.
Mobile phone and/or Cisco IP Phone support experience is beneficial.
ERP system installation, troubleshooting, and support experience.

Responsibilities

Receive and install PC hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
Load specified PC software packages in accordance with company policies and procedures.
Provide advanced in-person and telephone troubleshooting for PC operation and diagnose hardware, software, and computer problems.
Install, troubleshoot, and coordinate repairs of barcode readers.
Coordinate repairs of personal computers and peripherals with manufacturers or suppliers, ensuring applicable warranty provisions are used.
Dismantle hardware hookups, move equipment, and reconnect it at new locations to newly installed cabling.
Maintain and administer telecommunications, Call Management (CMS), and Voice Messaging (VMS) systems, including overseeing system and cabling installations.
Work with telecommunications service providers to report issues and resolve functional problems and system outages.
Support telecommunications equipment and network services for video conferencing.
Diagnose equipment faults and adjust, replace, or repair telecommunications equipment.
Evaluate local-area-network and telecommunications system performance and recommend changes or enhancements.
Support daily LAN and WAN operations, including setting up users, installing hardware, diagnosing and resolving problems, and ensuring proper file-server operation and file backup.
Maintain personal-computer and telephone equipment inventory databases.
Maintain a software library of SBU-owned PC software and ensure compliance with software licenses and copyright laws.
Observe applicable safety requirements and promptly report unsafe practices or conditions.
Carry out special projects as assigned.