Systems Support Specialist
About The Position
The Systems Support Specialist provides hands-on support for modern workplace technologies, endpoint management, collaboration platforms, and regional IT operations across the Americas. The role ensures reliable technology services, supports end users, coordinates infrastructure and site initiatives, and maintains secure and compliant technology environments. It partners with business leaders, vendors, and global technology teams to deliver operational excellence, service continuity, and technology improvements. Success requires strong technical troubleshooting and customer service skills, as well as the ability to coordinate priorities across sites and stakeholders.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
- Five or more years of progressive experience in IT systems support, infrastructure support, or modern workplace technologies.
- Three or more years of hands-on experience supporting or administering Microsoft 365 services.
- Hands-on experience with Microsoft Intune, SharePoint Online, Microsoft Teams, and Windows endpoint support, plus exposure to Microsoft Entra ID and Azure Enterprise Applications.
- Demonstrated experience with endpoint deployment, software distribution, patching, configuration management, device compliance, operating system lifecycle management, infrastructure troubleshooting, stakeholder coordination, and technical documentation.
Nice To Haves
- Professional working proficiency in English and Spanish, with the ability to support employees, leaders, vendors, and technical teams across the Americas.
- Portuguese language proficiency.
- Experience supporting multi-site or regional operations across North America and Latin America.
- Experience with Azure Virtual Desktop, PowerShell, infrastructure monitoring tools, shared-device environments, kiosk configurations, formal IT service management practices, or Microsoft certifications related to Microsoft 365, endpoint administration, security, or Azure fundamentals.
Responsibilities
- Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business; manage user lifecycle activities, licensing, access provisioning, and collaboration platform support.
- Deploy, manage, and maintain Windows endpoints through Microsoft Intune and related configuration-management platforms, including device compliance, software deployment, patching, operating system upgrades, Autopilot, kiosks, shared devices, and lifecycle activities.
- Provide advanced support for endpoint, infrastructure, and workplace technologies, including workstations, printers, network connectivity, conference room systems, Azure Virtual Desktop environments, and operational technology integrations.
- Coordinate regional projects, vendor activities, hardware lifecycle management, site technology initiatives, documentation, knowledge management, business continuity planning, and cross-functional support across multiple locations.
- Support cybersecurity, compliance, identity and access management, and service improvement initiatives through vulnerability remediation, multifactor authentication, Microsoft Entra ID support, Azure Enterprise Application administration exposure, automation opportunities, and operational process enhancements.
Benefits
- 401K
- Medical, dental, vision, life and disability coverage
- Well-being resources
- Variable incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
