Systems Support Specialist

frontdoor, Inc.•,

2d•$28 - $30

About The Position

Frontdoor is seeking a Systems Support Specialist to provide technical support to employees in a fast-paced, complex environment. Working as part of a team, the specialist will anticipate and respond to employee technology needs, profile and build systems, procure and install approved software and hardware, diagnose technical problems, and maintain equipment used in day-to-day work. The role calls for strong technical troubleshooting skills and a customer-focused, reassuring communication style. The specialist will own IT systems support by investigating and resolving issues, using established systems and procedures, and continuously improving service methods. The position also involves maintaining and inventorying corporate systems, providing status updates to colleagues and leadership, supporting compliance with company standards and security policies, collaborating with peers to improve systems and tools, and managing assigned internal projects. Other duties may be assigned. The role requires at least one year of IT experience. A high school diploma or equivalent is required; an associate or bachelor’s degree in IT is preferred. The stated pay range is $28.00 to $30.00 per hour, with actual pay dependent on skills, qualifications, responsibilities, experience, and location.

Requirements

Experience troubleshooting Windows and macOS.
Experience installing, configuring, and maintaining Windows and macOS.
Strong customer-service orientation.
Some experience with a ticketing system such as JIRA Service Desk or similar service desk software.
Strong time-management and organizational skills, including the ability to prioritize multiple requests effectively and independently.
Interest in improving systems, building processes, and creating documentation.
Strong written and verbal communication skills.
Experience leading or managing assigned projects through completion.
Ability to anticipate problems, take preventive action, or appropriately escalate recommendations.
At least one year of IT experience with a wide range of technology.
High school diploma or equivalent.
Ability to meet the stated physical role requirements, including intermittent computer work for up to eight hours a day, occasional handling of objects up to 10 pounds, prolonged sitting, and repetitive hand and finger motions.

Nice To Haves

Associate or bachelor’s degree in IT.

Responsibilities

Investigate, troubleshoot, and resolve IT systems problems, using IT systems and procedures to improve service methodology.
Maintain, inventory, troubleshoot, and repair corporate systems.
Communicate problem-status updates to the team, including leadership, and ensure compliance with company standards and security/compliance policies.
Collaborate with peers to improve existing systems and tools, efficiency, and global employee collaboration.
Manage assigned internal department projects professionally and in a timely manner.
Profile and build systems, procure and install approved software and hardware, diagnose hardware and software issues, and maintain employee equipment.
Perform other duties as assigned.