Systems Support Specialist

Arizona State University•Tempe, AZ

4d•$48,600 - $54,000•Onsite

About The Position

Research Technology Support (RTS), a technical support group within Arizona State University's Knowledge Enterprise, is seeking a Systems Support Specialist for its hands-on deskside IT team. The role provides technical support to ASU employees, researchers, and public visitors, handling requests through ServiceNow, phone calls, and walk-ins. The specialist self-manages workload while collaborating with team members and student technicians, and supports Windows and macOS systems, end-user devices, software, and audio/visual equipment. The position provides front-line hardware, software, and media-equipment support remotely, by phone, and in person; configures, images, installs, and upgrades computers, tablets, and software; and supports multimedia presentation technology in conference rooms and hybrid meeting spaces. It also involves driving campus golf carts to deliver, install, or service IT equipment, and using and contributing to the team's knowledge base. This is a 100% in-person position on ASU's Tempe campus, primarily in climate-controlled office spaces, with additional time in university research laboratories.

Requirements

Associate's degree and one year of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Valid U.S. driver's license of the appropriate class and required endorsements throughout employment if driving is required.
Ability to perform work involving extended periods in a stationary position and frequent stooping, bending, crawling under or around objects, reaching, lifting, and moving objects weighing up to 50 pounds.

Nice To Haves

Experience supporting both Mac and Windows hardware, operating systems, and standard applications.
Experience with Active Directory and remote workstation support tools.
Experience with workstation imaging and mass software deployment tools.
Experience troubleshooting iOS and Android mobile devices.
IT certifications such as CompTIA A+, Network+, or Google IT Support.
Demonstrated proficiency in the core technical skills required for the role.
Strong verbal and written communication skills with a diverse audience.
Capability to drive a campus golf cart.

Responsibilities

Respond to help desk requests and resolve hardware, software, and media-equipment issues remotely, over the phone, or in person.
Configure, image, install, and upgrade desktop computers, laptops, tablets, and software packages.
Set up, test, and troubleshoot multimedia presentation technology in conference rooms and hybrid meeting spaces.
Drive ASU golf carts across campus to deliver, install, or service IT equipment.
Consult the team knowledge base to solve issues and contribute new documentation as solutions are found.
Manage incoming requests through ServiceNow, phone calls, and walk-ins while self-managing workload and collaborating with team members and student technicians.