Systems Support Specialist

Port Of Corpus Christi Authority•Corpus Christi, TX

About The Position

The Systems Support Specialist supports Port Corpus Christi Authority (PCCA) staff by provisioning, installing, configuring, operating, and maintaining systems hardware, software, and related infrastructure. The role covers PCCA computer systems, policies, and procedures and provides support to the IT Operations Supervisor. The specialist resolves Level 1 and Level 2 incidents, fulfills service requests, maintains end-user equipment and IT assets, supports Active Directory and Group Policy, documents technical procedures, trains end users, and helps deliver effective IT services. The position may require driving, working evenings or weekends as needed, and working in office and work-site environments. Employment is contingent on successful drug and alcohol screening and verification of application information and qualifications.

Requirements

High school diploma or equivalent.
At least two years of formal education from an accredited college or university.
At least five years of experience with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, and VPN.
Proven experience with desktop administration and SQL database systems.
Ability to operate standard office equipment.
Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during employment.
Valid driver’s license.
Ability to work effectively in a team and train end users on applications.
Ability to define issues, conduct research, evaluate alternatives, and develop conclusions and recommendations.
Effective collaboration, partnership, and problem-solving skills, with a history of creating effective working relationships.
Strong verbal and written communication skills, including correct English spelling, grammar, and punctuation.
Ability to meet deadlines, set priorities, take initiative, exercise independent judgment, and manage multiple projects and changing priorities.
Strong analytical and organizational skills and a solid customer-service orientation.
Detail-oriented, self-starting team member able to work independently and collaboratively.
Proficiency with personal computers, word processing, spreadsheet applications, MS Office including Word and Excel, Outlook, and related applications.
Understanding of basic video systems, microwave communications, radio communications, radar systems, and automatic identification systems.
Ability to understand, interpret, and apply PCCA policies, promote and adhere to SEAPORT values, and comply with state and federal laws.
Ability to perform the essential physical job functions, including frequent standing, walking, sitting, speaking or hearing, and typing; occasional reaching, stooping, kneeling, and lifting or moving up to 50 pounds, with or without reasonable accommodation.
Ability to walk and stand on level or inclined surfaces and climb stairs, ramps, ladders, and work stands; crouch, crawl, grasp and handle objects, use finger dexterity, bend elbows and knees, and reach above or below shoulders.
Ability to work in a general office and at work sites with exposure to adverse weather, fumes or air particulates, heights, electrical-shock risks, moving mechanical parts, and moderate noise; ability to wear required personal protective equipment.
Ability to operate mechanical and electrical equipment, light-weight highway vehicles, and standard office equipment, and to work requisite hours, including evenings and/or weekends as needed.
CPR certified or able to become CPR certified within the first year of employment.
Tier 2 status designation.

Nice To Haves

Bachelor’s degree in a technical major, such as Computer Science or Engineering.
A+ certification.
Security+ certification.

Responsibilities

Resolve Level 1 and Level 2 incidents and fulfill end-user service requests by phone, email, walk-up, or self-service portal in accordance with service-level targets and customer-service standards.
Escalate incidents to appropriate IT operations resources according to established procedures.
Support and maintain Active Directory account management through employee onboarding and offboarding.
Support, modify, and troubleshoot Group Policy Objects.
Assign permissions to file shares and objects within Active Directory.
Maintain desktop and laptop hardware, software, and peripherals in accordance with IT operations policies and procedures.
Provide guidance and work leadership to staff members.
Proactively troubleshoot and resolve potential problems.
Maintain a repository of fixes, installation procedures, technical tips, and other office technology processes.
Train end users on systems relevant to their jobs.
Install software releases and new hardware when upgrades are required.
Document best practices and technical procedures.
Identify methods and solutions and provide project leadership to deliver a high level of customer service.
Track and maintain logical and physical IT assets in accordance with IT operations policies and procedures.
Perform related duties as assigned.
Drive a vehicle as necessary to complete assigned tasks and work required hours and shifts to fulfill facility objectives.
Assist senior management and office staff where appropriate.
Maintain good employee relations and foster a helpful, teamwork-oriented environment.