System Support Specialist II

Toshiba Business • Oak Park, MI

5d • $21 - $24 • Hybrid

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist II to support a client. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Requirements

• High School Diploma or Equivalent.
• Minimum 3 years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.
• Knowledgeable in the hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Proficient in Print Servers. LAN/WAN and Networking technologies.
• Minimum of 1 year of working knowledge on deployment and troubleshooting of print-related activities on Microsoft Windows and Mac OS.
• Proficient in MFP technologies, including deployment/servicing/and maintenance.
• Working knowledge of Toshiba MFP Platforms, including e-bridge, EBX, and EBN technologies.
• Must have demonstrated knowledge of MS Office Suite Software, and internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.
• Must be customer service oriented with good communication skills.
• Valid Driver’s License and must be able to travel to sites periodically.

Nice To Haves

• Preferred candidates should have an aptitude for print management and advanced scanning solutions with experience in deploying and troubleshooting these types of solutions.
• Multi-project oriented and the ability to work in a fast-paced team environment-project coordination skills a plus.

Responsibilities

• Troubleshoot and resolve systems support problems (remotely and onsite). Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations, and upgrades. Provide support and training to customers and other instructional use information.
• Gather call information in order to identify the root cause analysis of the problem. Troubleshoot and resolve systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.
• Work with customers to resolve technical issues. Interface heavily with customers’ IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process.
• Provide guidance to less senior support specialists or Technicians remotely or in the field.
• Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
• Knowledgeable of current technology through reading and formal training, webinars, and research. Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.
• Position responsibilities include assisting in the deployment of software -projects include pre-sale/active and post-sale projects.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED