System Support Specialist I
Five Guys•Alexandria, VA
•Hybrid
About The Position
The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is responsible for installing, maintaining, and troubleshooting Windows-based systems, supporting user accounts, and ensuring efficient system access. The SS1 delivers high-quality customer service while resolving technical issues and supporting Five Guys operations. Travel to remote locations may be required.
Requirements
- Bachelor’s degree in Computer Science or related field, or equivalent experience (2+ years)
- Strong troubleshooting skills with desktop/laptop hardware and peripherals
- Basic networking knowledge
- Excellent customer service and communication skills
- Ability to manage multiple requests and prioritize effectively
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business systems
- Ability to clearly communicate technical information verbally and in writing
- Capable of interpreting and responding to instructions, documentation, and business communications
Nice To Haves
- CompTIA A+ Certification preferred
- Microsoft Certified Technology Specialist (MCTS) preferred
Responsibilities
- Provide Level I & II help desk support for end users
- Deliver remote and on-site technical support, including travel for new store openings, acquisitions, and closures
- Install, configure, and maintain Windows systems, software, and user environments
- Manage user accounts, access control, and security configurations
- Support end users across multiple systems and applications
- Provide telecommunications support for users and devices
- Identify training needs and assist in user education
- Perform administrative tasks including documentation and correspondence
- Process invoices and submit for payment
- Ensure compliance reporting requirements are met
- Assist IT team members and cross-functional departments as needed
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
