System Support Specialist

CCA GLOBAL PARTNERS • Northwest Township, MO

5d • Hybrid

About The Position

At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.

Are you a tech-savvy problem solver with a passion for exceptional service?

Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation. In this hybrid role, you’ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.

The position plays a critical role in enabling employee productivity by providing responsive, customer-focused support to company employees and contractors. In addition to issue resolution, the System Support Specialist contributes to user education, system implementation initiatives, and the development and maintenance of technical documentation and knowledge resources.

Requirements

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
• Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
• Strong organization skills and the ability to prioritize and manage multiple tasks.
• Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware.
• Hands-on experience supporting Apple macOS environments (workstations and mobile devices)

Nice To Haves

• Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).

Responsibilities

• Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage and maintain hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
• Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.

Benefits

• Hybrid work schedule
• Flexible time off
• Benefits designed to support our employees and their families
• Ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• Recognition for accomplishments and contributions through development, growth and compensation!
• Support for you and your loved ones through life’s various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED