IT & System Support Specialist

CACI International•Harrison, MI

3d•$79,000 - $166,000•Onsite

About The Position

CACI is seeking a cleared IT & System Support Specialist to support an Army Project Manager at Selfridge ANG, MI. You will be the primary point of contact for Help Desk tickets, hardware inventory, conference room maintenance, and workspace setups for new and departing personnel. The ideal candidate will also have experience with SharePoint file structuring and basic graphics support to assist with internal communications and document management. Secret clearance is required.

Requirements

Active Secret Clearance
Level IV: 4 Yr Degree in IT or Similar or substitute 3 years of experience providing IT related support. 7 years providing Help Desk Support.
Level III: 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT-related support. 4 years providing Help Desk Support.
Level II: 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT-related support. 2 years providing Help Desk Support.
Mandatory DoD 8570.01-M / DoD 8140 Compliance: Because this role requires privileged access to configure GFE laptops, manage network switches, and troubleshoot NIPR connectivity, the candidate must possess an approved baseline certification IAT Level II Baseline. Must be obtained within 6 months of hire.
Approve options include CompTIA Security+ CE, CySA+, or CCNA Security Computing Environment (CE).
Candidate must demonstrate platform-specific technical proficiency.
Approved options include Microsoft 365 Certification: Endpoint Administrator Associate, or Windows 10/11 Hybrid Administrator.
Proven experience in IT help desk support, hardware deployment, and workspace configuration.
Familiarity with SharePoint and/or administration and file structuring.
Strong organizational skills and attention to detail regarding inventory tracking.

Responsibilities

Respond to, troubleshoot, and resolve Help Desk tickets submitted through the SharePoint site in a timely manner.
Maintain NIPR connectivity to the workstation. This includes maintaining switches, connections, cables (new and replacements), and wall port connections.
Provide basic graphics support and maintain SharePoint site architecture, including logical file structuring and document organization.
Image Government Furnished Equipment (GFE) laptops for initial issue, loaners, and spares.
Issue, maintain, and track all government mobile devices (phones and iPads).
Order and maintain an accurate inventory of laptops (Dell/HP), coordinating with the CPE, and Contracts departments as needed.
Order, track, and maintain the inventory of IT accessories, including monitors, mice, keyboards, docking stations, and headsets.
Set up and maintain workspaces for current, incoming, and departing personnel.
Install monitors, keyboards, mice, and docking stations so that workspaces are 100% ready from Day 1 for arriving personnel.
Ensure all equipment is properly recovered from departing personnel.
Proactively maintain and troubleshoot the technical functionality of existing workspaces.
Keep conference room hardware and software updated, functioning, and ready for use.
Manage the scheduling and approval of all conference room requests to prevent overbooking and resolve conflicts.
Maintain network printers, including overall network maintenance, software updates, and ensuring workforce connectivity.
Order, store, replace, and properly dispose of printer cartridges, toner, and waste cartridges.