IT Network System Specialist

ALLIANCE SAFETY COUNCIL•St. George, LA

4d•Onsite

About The Position

The job of the Network System Specialist for the Alliance Safety Council is to maintain the computer network, test systems, correctly diagnose and repair hardware and software problems. This position requires no supervisory responsibilities. Serve as the primary IT contact for end users, delivering professional, responsive, and customer-focused Network System. Build positive working relationships with employees across all departments. Communicate technical issues and solutions in a clear, understandable manner. Take ownership of Network System requests through resolution and follow-up. Provide Tier 2 and Tier 3 Network System for desktops, laptops, peripherals, applications, and enterprise systems.

Requirements

A two (2) year degree in a field related to software, hardware, or information systems or high school education/GED plus at least 4 years’ experience in customer service/Network System, preferably in a technical field.
Ability to Remain Calm and Effective When Troubleshooting Critical Issues
Strong Teamwork and Collaboration Skills
Excellent Verbal and Written Communication Skills
Flexible and Adaptable to Changing Technology and Priorities
Passion for educating, Network Systeming, and empowering internal employees, students, customers, and partners to effectively utilize technology and achieve their goals.
Commitment to delivering exceptional customer service
Fostering positive working relationships
Promoting collaboration across departments
Ability to communicate effectively
Build trust
Contribute to a cohesive team environment
Strong technical expertise

Nice To Haves

Travel Percentage: Up to 50%
Travel to Remote Offices (LA/TX) When Required

Responsibilities

Maintain the computer network
Test systems
Diagnose and repair hardware and software problems
Serve as the primary IT contact for end users
Provide Tier 2 and Tier 3 Network System for desktops, laptops, peripherals, applications, and enterprise systems
Maintain Windows Server and Desktop Environments
Manage Virtualization Platforms (VMWare) and Storage (SAN)
Manage Active Directory, Group Policy and Login Scripting
Perform Regular Server Maintenance, Patching and Monitoring
Manage TCP/IP Networking, DNS and DHCP
Troubleshoot VPN Connectivity Issues
Administrate User Creation, Endpoint Security and Access Controls
Manage Microsoft Entra ID (Azure ID), Exchange and Cloud Services
Develop and Maintain PowerShell Scripts for Automation
Manage Security Camera System
Recommend and Procure IT Hardware and Software Solutions
Travel to Remote Offices (LA/TX) When Required