IT Support / Network Specialist

Synmatch AI

17h

About The Position

Ready to support a high-performing consulting team? Join Synmatch AI's client as an IT Support / Network Specialist with a company where you'll work on projects that tangibly transform businesses while fostering your professional and personal growth. They combine performance, initiative, and genuine development opportunities in a dynamic consulting environment. Our client values proactive problem-solvers who don't just fix issues but prevent them. You'll handle support requests across multiple channels, diagnose and resolve technical problems, and maintain business-critical tools that keep teams productive and connected. This role offers hands-on technical work in a fast-paced environment where you'll collaborate with regional IT team members, support Windows 11 and Microsoft 365 ecosystems, and ensure timely, lasting resolutions for the entire organization.

Requirements

2-3 years of hands-on experience in IT support or helpdesk roles
Strong knowledge of Windows 11 and the Microsoft 365 ecosystem
Clear, user-friendly communication style for engaging with non-technical users
Ability to manage multiple tickets effectively in a fast-paced consulting environment
Fluent English – written and spoken
You don't just fix problems, you prevent them through forward-thinking approaches

Responsibilities

Identify, research, and resolve technical problems related to IT equipment and software applications
Respond to support requests via tickets, phone, and email in a timely and professional manner
Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)
Document, track, and monitor issues to ensure timely and lasting resolutions
Communicate and collaborate with regional IT team members on infrastructure and support matters
Support and maintain business-critical tools such as Excel, Power BI, and VPN clients