IT Support Specialist

Sprinter Health•Atlanta, GA

4d•$70,000 - $85,000

About The Position

Sprinter Health is seeking an IT Support Specialist to provide corporate IT support and systems administration for its internal workforce. This role is crucial for ensuring employees have reliable, secure, and functional systems, accounts, and tools. The IT Specialist will be involved in access management, SaaS administration, security compliance, and daily helpdesk operations. This position is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys helping others. The role involves serving as the primary contact for IT support requests, providing troubleshooting for hardware, software, SaaS applications, and connectivity issues. Responsibilities include managing user accounts across various corporate SaaS tools, provisioning and deprovisioning accounts, supporting multi-factor authentication, and assisting with access reviews for compliance. Additionally, the specialist will administer corporate SaaS platforms, help automate IT workflows, monitor system health, and support configuration changes. Security and compliance are key, requiring adherence to IT security policies (HIPAA, HITRUST), monitoring for security events, and supporting audit preparation. The role also includes managing corporate laptops and peripherals for remote employees and maintaining asset records.

Requirements

Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field.
2+ years of experience in a corporate IT support, helpdesk, or systems administration role.
Hands-on experience with Google Workspace administration (user management, groups, policies).
Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA).
Working knowledge of macOS endpoint environments.
Understanding of IT security best practices, including HIPAA and data privacy principles.
Strong written and verbal communication skills; able to support non-technical users remotely.
Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently.

Nice To Haves

Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration.
Familiarity with scripting or automation (Google Apps Script, Python, or similar).
Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA.
CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications.

Responsibilities

Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email.
Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues.
Escalate complex issues to the Sr Manager of IT or external vendors as appropriate.
Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base.
Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools.
Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles.
Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization.
Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements.
Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk.
Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning.
Monitor system health, SaaS license usage, and application integrations.
Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT.
Follow and enforce established IT security policies and best practices (HIPAA, HITRUST).
Assist in monitoring for security events, anomalous activity, and policy violations.
Support audit preparation activities including evidence collection and documentation.
Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru.
Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees.
Maintain accurate asset records and inventory for corporate IT hardware.
Support device lifecycle activities including procurement, setup, imaging, and decommission.