IT Support Specialist
Ripple•Toronto, ON
•Onsite
About The Position
At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!
Requirements
- Proven experience providing IT support in a corporate environment.
- Proficiency with ticketing systems such as Jira and FreshService
- Hands-on experience supporting enterprise SaaS platforms.
- Familiarity with conference room technologies (Neat, Crestron, Logitech).
- Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
- Knowledge of information security best practices.
- Strong problem-solving and communication skills.
- Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.
Responsibilities
- Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
- Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
- Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
- Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
- Lead New Hire IT Orientation and provide day-one technical guidance.
- Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom).
- Maintain accurate asset management and inventory records.
- Develop and maintain IT documentation for end users and internal teams.
- Support IT initiatives, including deployments, office moves, and system migrations.
- Provide coverage for teammates during absences; participate in global on-call rotations when required.
Benefits
- Professional development budget
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies
- Family planning benefits
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
