Certified IT Network Specialist

Second Family Inc•Lanham, MD

6d•$65,000 - $70,000•Onsite

About The Position

Second Family, Inc. is a community-based organization committed to enhancing the quality of life for individuals and families through compassionate support services, community engagement, and person-centered care. We provide programs and services that promote independence, dignity, and well-being while fostering meaningful connections within the communities we serve. As we continue to grow and strengthen our operations, we are seeking a highly skilled IT Network Technician / Specialist to join our Information Technology team. This position plays a critical role in supporting the technology infrastructure that enables our staff to deliver high-quality services and fulfill our mission.

Requirements

Minimum of three (3) years of hands-on experience supporting and administering enterprise network environments.
Associate's or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field preferred. Equivalent professional experience may be substituted for formal education.
CompTIA Network+, Cisco CCNA, Juniper JNCIA, or equivalent certification.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, OSPF, EIGRP, BGP, STP, and link aggregation.
Experience configuring and troubleshooting Cisco, Juniper, Aruba, or equivalent networking equipment.
Experience managing enterprise firewalls including Fortinet, Palo Alto, Cisco ASA, or pfSense.
Wireless networking experience with Meraki, Aruba, Ubiquiti, or similar platforms.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Ability to manage multiple priorities and perform effectively under pressure.
Commitment to continuous learning and professional development.
Ability to lift and carry network equipment weighing up to 50 pounds.
Ability to work in office environments, server rooms, telecommunications closets, and other technical spaces as needed.

Nice To Haves

Cisco CCNP
CompTIA Security+
Certified Ethical Hacker (CEH)
Virtualized networking environments (VMware NSX, Hyper-V).
Cloud networking experience with AWS and/or Microsoft Azure.
Scripting and automation using Python or PowerShell.

Responsibilities

Install, configure, upgrade, and maintain routers, switches, firewalls, wireless access points, and related network equipment.
Implement network segmentation, VLANs, routing protocols, and Quality of Service (QoS) policies.
Deploy and maintain structured cabling infrastructure, including copper and fiber optic systems.
Monitor network performance, availability, and utilization using industry-standard tools.
Perform routine maintenance, firmware upgrades, and security patching.
Maintain accurate network documentation, diagrams, inventories, and configuration records.
Conduct network audits and ensure compliance with organizational security standards.
Diagnose and resolve network connectivity, performance, and security issues.
Provide advanced support for network-related incidents and service requests.
Utilize network analysis tools such as Wireshark, SNMP, syslog, ping, traceroute, and nslookup to identify root causes and implement solutions.
Participate in on-call support for critical network incidents as required.
Configure and manage firewalls, VPNs, IDS/IPS systems, and access control measures.
Support the development and enforcement of network security policies and procedures.
Monitor and respond to security alerts and assist with incident response activities.
Collaborate with help desk, infrastructure, and cybersecurity teams to ensure seamless technology operations.
Participate in network upgrades, system implementations, and infrastructure projects.
Provide recommendations for network improvements and future technology initiatives.