System Support Specialist II

Toshiba America Business Solutions Careers • Oak Park, MI

4d • Hybrid

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist II to support a client. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Requirements

• High School Diploma or Equivalent.
• Minimum 3 years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.
• Knowledgeable in the hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Proficient in Print Servers.
• LAN/WAN and Networking technologies.
• Minimum of 1 year of working knowledge on deployment and troubleshooting of print-related activities on Microsoft Windows and Mac OS.
• Proficient in MFP technologies, including deployment/servicing/and maintenance.
• Working knowledge of Toshiba MFP Platforms, including e-bridge, EBX, and EBN technologies.
• Must have demonstrated knowledge of MS Office Suite Software, and internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.
• Must be customer service oriented with good communication skills.
• Valid Driver’s License and must be able to travel to sites periodically.

Nice To Haves

• Preferred candidates should have an aptitude for print management and advanced scanning solutions with experience in deploying and troubleshooting these types of solutions.
• Multi-project oriented and the ability to work in a fast-paced team environment-project coordination skills a plus.

Responsibilities

• Troubleshoot and resolve systems support problems (remotely and onsite).
• Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations, and upgrades.
• Provide support and training to customers and other instructional use information.
• Gather call information in order to identify the root cause analysis of the problem.
• Troubleshoot and resolve systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Document findings as identified and advise management of problematic areas.
• Work with customers to resolve technical issues.
• Interface heavily with customers’ IT personnel.
• Advise customers on possible solutions as required.
• Escalate problems that are not resolved according to the department escalation process.
• Provide guidance to less senior support specialists or Technicians remotely or in the field.
• Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
• Knowledgeable of current technology through reading and formal training, webinars, and research.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner.
• Perform other related duties as assigned.
• Assisting in the deployment of software -projects include pre-sale/active and post-sale projects.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED