System Support Specialist

Highmark Residential, LLC • Addison, TX

1d • Hybrid

About The Position

Highmark Residential is seeking a System Support Specialist to provide critical support to their properties. This role is essential for Highmark's success and reputation, offering an empowered, challenging, fulfilling, and financially rewarding workplace. The company is committed to employee growth through professional development and career progression sessions, competitive pay, monthly bonus opportunities, and a 30% associate rent discount. Highmark also provides comprehensive benefits including medical, dental, and vision insurance, life insurance, short-term and long-term disability coverage, flexible spending accounts, 401(k) eligibility with a company match, professional certification and tuition reimbursement, paid time off, paid holidays, and paid parental leave.

Requirements

• On-site experience and previous bookkeeping required.
• Extensive experience with Yardi, on-site accounting processes and controls.
• Microsoft office skills - Word, Excel, and PowerPoint.
• Possesses excellent writing and communication skills, including proper grammar and email etiquette.
• Ability to speak in front of groups of people.
• Basic understanding of accounting functions.
• Able to travel overnight as required, approximately 30%.
• Ability to coordinate activities and meet deadlines.
• Ability to collaborate with peers on training and support objectives.

Responsibilities

• Provide daily phone and email support for properties regarding Yardi and other technical programs.
• Coordinate timely weekly and month-end closings and perform reviews of data submitted.
• Perform reconciliations, research and troubleshoot discrepancies as related to the rent roll and accounts receivable.
• Review pre-close reports, distribute correction notices and ensure completion of corrections by month-end close deadline.
• Work with accounting personnel to resolve on-site accounting discrepancies.
• Maintain training calendar working with other departments with training needs.
• Schedule, prepare classroom facilities and conduct training of all technical classes.
• Create or modify training materials for web-based and live training classes.
• Coordinate the implementation and update of Yardi policies and procedures as revised with the communities.
• Lead lease file audits during due diligence; perform rent roll set up and assist in acquisition setups and dispositions.
• Perform property file audits and re-audits as needed.

Benefits

• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed