IT - Power Systems Supervisor
About The Position
We are seeking a skilled Systems Supervisor with expertise in IBM Power i systems to lead our IT operations team. This role involves supervising engineers and operations staff, providing coaching and mentorship, and ensuring high-quality IT support. As a working supervisor, you will combine hands-on technical expertise with team oversight, managing daily operations, incidents, service requests, and projects to meet SLA objectives. You will be the primary escalation point for complex IBM Power i system issues, overseeing installation, configuration, maintenance, and support to ensure system availability, performance, and reliability. This includes managing system upgrades, patching, and maintenance with a focus on risk and security compliance, directing troubleshooting efforts, and ensuring proper documentation. You will also oversee backup strategies and disaster recovery readiness, collaborate with cross-functional teams and business stakeholders, and drive continuous improvement through trend analysis and root cause identification. Reporting on system health, team performance, and risks to leadership, you will also ensure compliance with company policies and SOX controls.
Requirements
- 5–8+ years of experience supporting IBM Power i systems.
- 5+ years of staff management experience.
- Strong communication skills with technical and non-technical stakeholders.
- Proven ability to lead, prioritize, and deliver operational and project objectives.
- Experience providing coaching and mentorship to technical staff.
- Strong problem-solving and root cause analysis skills.
- Experience as a technical escalation point for complex system issues.
- Experience supporting Tier 1 ERP systems.
- Experience managing incident response, service requests, and change management.
- Familiarity with ITSM processes and tools like Track-It.
- Experience with SOX controls and security policies.
- Ability to work independently and lead teams.
- Experience participating in on-call rotations.
- Working knowledge of tools such as Powertech, Robot, and Mimix.
Nice To Haves
- Relevant certifications (IBM Power i, ITIL) preferred.
Responsibilities
- Supervise engineers and operations staff, providing coaching, mentorship, and performance guidance.
- Provide leadership for day-to-day IT operations ensuring high-quality support.
- Act as a working supervisor combining hands-on technical expertise with team oversight.
- Lead and assign workloads including incidents, service requests, and projects to meet SLA objectives.
- Serve as primary escalation point for complex IBM Power i system issues.
- Oversee installation, configuration, maintenance, and support of IBM Power i systems.
- Ensure systems availability, performance, and reliability.
- Oversee system upgrades, patching, and maintenance with focus on risk and security compliance.
- Direct troubleshooting efforts for critical incidents.
- Ensure proper documentation of incidents and changes in Track-It.
- Oversee backup strategies and disaster recovery readiness.
- Collaborate with cross-functional IT teams and business stakeholders.
- Drive continuous improvement through trend analysis and root cause identification.
- Report system health, team performance, and risks to leadership.
- Ensure compliance with company policies and SOX controls.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
