IT Systems & Support Supervisor

Parrish Tire • Winston-Salem, NC

20h • Hybrid

About The Position

An employee in this class is responsible for the day-to-day operations of the information technology division of Parrish Tire Company. The Information Technology Systems Supervisor will be ensuring systems run smoothly and effectively, lines are secure and the operational needs are met.

Requirements

• Associate degree in Computer Science or related field is required
• Minimum of 4 years of professional IT experience is required
• Proven experience in supervising IT infrastructure and networking systems and services
• Strong background in hardware, software, network administration, security
• Strong background in IT project management overseeing systems integration, timelines and budgets
• Dependable - Employee must be reliable, responsible and trustworthy, and complete all assigned obligations.
• Attention to Detail - Employee must be thorough in completing tasks and must always be aware of potential safety issues.
• Cooperation - Employee must be pleasant with others on the job and display a good-natured, cooperative attitude.
• Integrity - Employee is required to be honest and ethical.
• Communication - Employee must provide courteous and clear written and verbal communication with customers and co-workers.

Nice To Haves

• Bachelor degree in Information Technology is preferred

Responsibilities

• Supervise and manage staff, including training, coaching, mentoring and hiring and terminating
• Planning, directing, and coordinating all IT operations within the organization. This includes networks, systems, servers, cloud systems, helpdesk teams, and security protocols. Ensuring all operations are running smoothing and effectively.
• Working alongside onsite Programmers to develop appropriate workplace systems, ensuring users and assisted and projects are executed timely.
• Develop and implement information technology best practices, systems procedures, standard operating procedures
• Oversee system upgrades, maintenance and develop disaster recovery and business continuity plans
• Ensure data security, network access controls, and backup systems are running efficiently and effectively. Notifying upper management of any breech of security
• Manage IT budgets, IT vendor relationships, procurement of hardware and software, as needed
• Administration of corporate phone system
• Any other duties assigned by the store manager

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree