IT - Power Systems Supervisor

Standard Motor Products, Inc.•Lewisville, TX

22h

About The Position

Standard Motor Products, Inc. (SMP) is seeking a Systems Supervisor (IBM Power I) to lead IT operations and staff. This role involves supervising engineers and operations staff, providing coaching and performance guidance, and ensuring high-quality IT support. The position acts as a working supervisor, combining hands-on technical expertise with team oversight. Key responsibilities include managing workloads, serving as an escalation point for complex IBM Power i system issues, overseeing system installation, configuration, maintenance, and support, and ensuring system availability, performance, and reliability. The role also involves overseeing system upgrades, patching, and maintenance with a focus on risk and security compliance, directing troubleshooting efforts, ensuring proper documentation, and overseeing backup strategies and disaster recovery readiness. Collaboration with cross-functional IT teams and business stakeholders is essential, as is driving continuous improvement through trend analysis and root cause identification. The supervisor will report system health, team performance, and risks to leadership and ensure compliance with company policies and SOX controls.

Requirements

5–8+ years of experience supporting IBM Power i systems.
5+ years of staff management experience.
Strong communication skills with technical and non-technical stakeholders.
Proven ability to lead, prioritize, and deliver operational and project objectives.
Experience providing coaching and mentorship to technical staff.
Strong problem-solving and root cause analysis skills.
Experience as a technical escalation point for complex system issues.
Experience supporting Tier 1 ERP systems.
Experience managing incident response, service requests, and change management.
Familiarity with ITSM processes and tools like Track-It.
Experience with SOX controls and security policies.
Ability to work independently and lead teams.
Experience participating in on-call rotations.
Working knowledge of tools such as Powertech, Robot, and Mimix.

Nice To Haves

Relevant certifications (IBM Power i, ITIL) preferred.

Responsibilities

Supervise engineers and operations staff; provide coaching, mentorship, and performance guidance.
Provide leadership for day-to-day IT operations ensuring high-quality support.
Act as a working supervisor combining hands-on technical expertise with team oversight.
Lead and assign workloads including incidents, service requests, and projects to meet SLA objectives.
Serve as primary escalation point for complex IBM Power i system issues.
Oversee installation, configuration, maintenance, and support of IBM Power i systems.
Ensure systems availability, performance, and reliability.
Oversee system upgrades, patching, and maintenance with focus on risk and security compliance.
Direct troubleshooting efforts for critical incidents.
Ensure proper documentation of incidents and changes in Track-It.
Oversee backup strategies and disaster recovery readiness.
Collaborate with cross-functional IT teams and business stakeholders.
Drive continuous improvement through trend analysis and root cause identification.
Report system health, team performance, and risks to leadership.
Ensure compliance with company policies and SOX controls.