Systems Specialist, Registrar Operations

University of Maryland Global Campus

4d•Remote

About The Position

The Systems Specialist supports the integrity, accuracy, and functionality of academic records within the Student Information System (SIS). This role performs core Registrar functions including record maintenance, systems operations, and stakeholder support, while also specializing in Academic Records/Registrar Operations. The position ensures consistent application of institutional policies, supports service delivery, and contributes to process improvements, data quality, and system enhancements.

Requirements

Bachelor's Degree
1 year of experience in student records, registrar operations, transfer credit, admissions, or a related higher education function.
Experience using a Student Information System (SIS) to process or update student data.
Demonstrated ability to manage transactional workflows and resolve data or system issues.
Experience interpreting and applying policies in a structured environment.
Proficiency in a Student Information System (e.g., PeopleSoft, Banner, or similar).
Ability to interpret and apply academic policies and procedures.
Strong data analysis, validation, and troubleshooting skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Effective written and verbal communication skills.
Ability to learn and adapt to new systems, tools, and processes.

Nice To Haves

Experience in a Registrar’s Office or academic administrative environment.
Experience supporting grades, GPA, academic standing, or transcript processes.
Experience with batch processing, queries, or enrollment-related workflows.

Responsibilities

Maintain the accuracy and integrity of academic records, including processing updates, resolving discrepancies, and ensuring compliance with institutional policies.
Execute and monitor system transactions and batch processes within the SIS; perform testing, validation, and troubleshooting for system functionality.
Provide timely and accurate support to students, faculty, and staff; manage inquiries and cases in alignment with service level expectations.
Apply institutional policies and procedures to make consistent, accurate decisions regarding records and academic processes.
Analyze data, identify trends or issues, and support reporting, audits, and continuous improvement efforts.
Perform specialty responsibilities in Academic Records & Registrar Operations: grades processing, academic standing, transcript updates, enrollment-related processes, and reporting.

Benefits

22 days of paid vacation
15 days of sick leave
3 personal days
16 paid holidays (17 during general election years)
Health care, medical with vision, dental, and prescription plans
Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability (LTD) Insurance
Flexible Spending Accounts for medical and dependent care expenses
Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS)
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options
Tuition Remission for Regular Exempt Staff
Tuition remission for spouses and dependent children after two years of service