Registrar Specialist

Ithaca College•Ithaca, NY

1d•Onsite

About The Position

Provide primary administrative and operational support to the Office of the Registrar, with a focus on excellent customer service, accurate records management, and reliable coverage across the office's cyclical peak periods. Serve as the first point of contact for students, faculty, staff, and visitors engaging with the Office in person, by email, and through other communication channels. Provide cross-trained operational support to the Assistant Registrar (Scheduling & Records) during cyclical peaks including term build, registration, commencement, and graduation audit. The position is intentionally designed to share overlapping operational knowledge with the Assistant Registrar so that no single point of failure exists during peak cycles.

Requirements

Associate’s degree and a minimum of 2 years related experience, or the equivalent combination of education and experience.
Ability to communicate effectively with a diverse student population.
Strong attention to detail.
Technological curiosity and ability.
Ability to prioritize projects, handle multiple tasks, and meet deadlines while working independently and as part of a team.

Nice To Haves

Previous experience working with a database information system is preferred.

Responsibilities

Consistently provide excellent customer service; troubleshoot and problem-solve all inquiries via any communication channel.
Serve as the primary staff member to greet and assist visitors.
Prepare enrollment verifications and other documentation as needed by students and alumni.
Oversee the distribution of student transcripts as needed in various formats, delivered with complete accuracy and in a timely manner.
Enter and maintain demographic and biographical information for current students; verify accuracy according to federal, state, and institutional standards.
Attain and maintain familiarity with the provisions of the Family Educational Rights and Privacy Act (FERPA); interpret provisions of this legislation for individuals as appropriate.
Provide selected Banner data entry support for academic schedule build and section maintenance under the direction of the Assistant Registrar.
Provide cross-trained operational coverage during cyclical peak periods of the Office, including term roll, schedule build, registration, commencement, and graduation audit.
Maintain working familiarity with selected Assistant Registrar workflows to ensure operational continuity in the event of absence.
Maintain advanced functional knowledge of Banner, Degree Works, and other Office systems to assist students, faculty, staff, and alumni.
Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful College community.
Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors.
Promote a flexible, collaborative, and inclusive work and living environment, and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Perform other duties and participate in special assignments as assigned.