Registrar Operations Coordinator

Worcester Polytechnic Institute•Worcester, MA

1d•Onsite

About The Position

Provide front desk service to students, faculty, staff, and parents, advising on academic policy and procedures, handling registrations and other basic registrar functions, and directing requests as needed. Manage work-study students. Provide certifications and verifications of student records upon request. Manage transcript requests.

Requirements

High school diploma or GED required
Minimum 2 years of experience
Experience with student information systems, preferably Workday
Ability to exercise good judgment when dealing with a variety of populations and regulatory issues
Excellent customer service skills, organizational skills, and attention to detail
Microsoft Office skills
Ability to learn new technologies

Nice To Haves

bachelor's degree preferred
Registrar's Office preferred

Responsibilities

Manage and oversee the Registrar's Office front-line services by providing excellent customer service to students, faculty, and staff, and by answering all phone calls, emails, and in-person traffic.
Maintain and distribute accurate and up-to-date records for all students enrolled at the institution by processing student demographic updates in Workday, assisting the team with data entry and cleanup, processing legal name changes for students, and managing transcript requests and the transcript request vendor.
Support the Registrar's Office team by ensuring that all records are complete and accurate, assisting with onboarding new employees with training and onboarding resources, providing back-up support for daily processes, and directing requests to the appropriate office.
Manage a team of between 5-10 student work studies by initiating the hiring process defined by Human Resources in Workday, onboarding and training new work studies, coordinating work study schedules to ensure office coverage and support, providing the first line of contact when work studies need assistance with answering questions, and ensuring all process documentation is up to date so work study students have reference documents.
Assist students and staff with special verification requests by creating letters verifying student enrollment status or GPA, processing verification forms students require to have completed by Registrar staff, assisting athletic clubs and teams with verification requests so they can participate in tournaments, and preparing documents to be apostilled.
Performs all other duties and responsibilities as assigned or directed by the supervisor.