Systems Solutions Analyst

CONFERENCE DIRECT LLC • Folsom, CA

8d • $110,000 - $140,000

About The Position

ConferenceDirect is hiring a Systems Solutions Analyst for its Business Systems & Technology team in Folsom, California. The role bridges business teams and the technology supporting them by understanding how teams work, designing improved processes, and translating those processes into Salesforce and other technology solutions. It is hands-on: the analyst gathers requirements and writes specifications while also configuring Salesforce, including fields, page layouts, permission sets, and workflow automation. For larger projects, the analyst works with an outsourced development team to communicate business needs as technical requirements and verify that delivered solutions meet business needs.

The analyst partners with Finance, Operations, Sales, and other teams; leads requirements sessions; maps current and future processes; and helps stakeholders prioritize requests and identify suitable tools. The role also involves Salesforce configuration and administration, coordination with development partners, testing and deployments, user support, documentation, training, and ongoing improvement of data quality and systems. Other duties may be assigned, and job duties may change.

The position is based in Folsom, CA, is exempt, and offers compensation of $110,000 to $140,000 depending on experience and location.

Requirements

• At least 3 years of experience as a Business Systems Analyst, Salesforce Administrator, or in a similar role supporting business applications.
• At least 2 years of hands-on Salesforce configuration experience, including custom fields and objects, page layouts, validation rules, and reports.
• Working knowledge of Salesforce security, including profiles, permission sets, permission set groups, roles, and sharing.
• Experience building automation with Salesforce Flow.
• Ability to lead requirements conversations with non-technical stakeholders and turn them into clear documentation.
• Experience with process-mapping tools such as Lucidchart or Miro.
• Strong written and verbal communication skills, including the ability to explain technical tradeoffs in plain language.
• Organized and self-directed, with sound judgment in managing multiple requests and priorities.
• Authorized to work in the United States.

Nice To Haves

• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, or Business Analyst.
• Experience with Sales Cloud and/or Service Cloud.
• Experience working with offshore or outsourced development partners.
• Understanding of Apex and Lightning Web Components.
• Experience with Agile or Scrum practices and tools such as Jira.

Responsibilities

• Partner with Finance, Operations, Sales, and other teams to understand their processes and identify breakdowns.
• Lead requirements sessions and translate business needs into user stories, process maps, and functional specifications.
• Map current-state and future-state processes and recommend improvements before automation.
• Prioritize requests with stakeholders and balance quick wins with longer-term system health.
• Identify suitable tools, such as Salesforce or Tableau, to address team needs and processes.
• Build and maintain Salesforce functionality, including custom objects and fields, page layouts, Lightning record pages, record types, validation rules, and picklists.
• Design and build Salesforce Flow automation, including record-triggered, screen, and scheduled flows, as well as approval processes.
• Manage Salesforce security and access, including profiles, permission sets, permission set groups, roles, public groups, and sharing rules.
• Determine whether requests can be configured in-house or require custom development, such as Apex, Lightning Web Components, or integrations.
• Write technical requirements and acceptance criteria for the outsourced development partner.
• Review and test delivered work in sandbox environments before production release.
• Coordinate deployments and release communications.
• Answer Salesforce questions, troubleshoot issues, and resolve support tickets.
• Create training materials and documentation and lead training sessions for new features.
• Monitor data quality and help maintain clean, reliable data.
• Track Salesforce's three annual releases and recommend useful new features.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed