Systems Reliability Engineer Intern — Product Support (Summer 2027)

Nutanix•Durham, NC

2d•$27 - $37•Hybrid

About The Position

Spend your summer working on real infrastructure problems at scale. As a Customer Systems Reliability Engineer (SRE) Intern, you will work directly on distributed systems, virtualization layers, and high-availability cloud platforms alongside senior systems architects, Linux kernel specialists, and virtualization engineers. This hands-on internship will include working on real, live technical cases with mentor support. You’ll develop foundational skills in technical problem-solving, root-cause analysis, complex systems diagnosis, and infrastructure management. You’ll work alongside seasoned experts—from Linux specialists to virtualization gurus—who are dedicated to mentoring you and helping you turn classroom theory into industry-leading technology. This role is ideal for candidates with a knack for untangling complex technical puzzles and who also love to support a global customer base. In fact, our Worldwide Support team consistently leads the IT industry, maintaining an incredible 90+ Net Promoter Score (NPS) for over 11 years! This is a pipeline posting. Applying here expresses interest in multiple SRE internship openings across our Product Support teams, not a single fixed role. Our recruiters learn the specifics of your technical background and match you to the SRE team where your strengths fit best. About the Team The Systems Reliability Engineering team is responsible for ensuring the high availability, resiliency, and performance of enterprise cloud platforms across global deployments. Based in Durham, NC, the team operates in a hybrid work environment (minimum 3 days per week on-site). We partner closely with core R&D teams and external technology partners to isolate complex platform bugs, build diagnostic tooling, and feed field learnings back into product development.

Requirements

Currently enrolled in a degree-seeking program (Associates or Bachelors) at an accredited college or university in Information Science, Information Technology, Network Engineering, System Administration, or a related technical program.
An anticipated graduation date between December 2027 and August 2028.
Demonstrated experience providing excellent customer service, communicating clearly with customers or stakeholders, and approaching technical questions with empathy, curiosity, and a solutions-oriented mindset.
Working familiarity with Linux/Unix operating system fundamentals, TCP/IP networking, hypervisors (KVM, ESXi), or distributed storage concepts.
Strong analytical troubleshooting skills, logical reasoning, and curiosity regarding how hardware and software interact under operational conditions.
Applicants must be legally authorized to work in the United States. Nutanix will not provide visa or work permit sponsorship for this position, now or in the future.
Ability to work from our Durham, NC offices a minimum of 3 days per week (Hybrid model).
Nutanix does not provide housing or relocation assistance for this program.

Responsibilities

Work with enterprise customers to troubleshoot and resolve complex technical issues, directly influencing the loyalty and success of our growing user base.
Partner with Engineering and technology partners (like Lenovo, HPE, and VMware) to resolve systemic issues and propose product enhancements based on field feedback.
Influence the Nutanix platform by providing feedback to core Engineering teams, ensuring our products continue to delight our customers.