Systems Project Analyst - 79010063

State of Florida • Largo, FL

7d

About The Position

The Systems Project Analyst provides day-to-day technical assistance to Department of Business and Professional Regulation (DBPR) end users, supporting desktop systems and related technology. This highly autonomous role provides remote support to internal users statewide and onsite assistance to field offices and facilities in an assigned coverage area. The position manages computer and mobile-device hardware setup and software, serves as a local liaison to DBPR Applications, Networking, and Security teams, and may travel outside its territory as needed. The role also handles escalated Help Desk incidents and service requests, system configuration and deployment testing, user guidance, asset management, maintenance, and technical documentation. The advertised hiring salary is $2,379.46 bi-weekly.

Requirements

• At least four years of experience in information technology, computer systems administration, or technical support.
• At least two years of customer-service experience in technology.
• Valid driver license.
• Ability to lift 50 pounds on a daily basis, climb a ladder, and stoop to the floor to install cables.
• Ability and willingness to travel to support sites in the designated territory, with possible overnight stays.
• Must obtain an entry-level IT industry-standard certification within one year of employment; examples include CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), and Microsoft 365 Fundamentals.
• Ability to operate telephone and computer systems and build and maintain computer systems.
• Knowledge of basic network architecture and equipment.
• Ability to install operating-system images, applications, and updates using a deployment tool such as Intune, SCCM, PDQ, or MDT.
• Knowledge and experience troubleshooting Microsoft Windows and Office versions released in the last 10 years.
• Experience installing, configuring, and maintaining Windows desktop operating systems.
• Ability to plan, organize, and coordinate work assignments; provide excellent customer service; communicate effectively; and act as a liaison among customers, vendors, and management.
• Ability to maintain yearly certifications for warranty work.

Nice To Haves

• Associate’s degree from an accredited college or university in information technology, computer systems administration, or technical support.
• Already holding an entry-level IT industry-standard certification, such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals.

Responsibilities

• Monitor, create, respond to, escalate, assign, and resolve service requests and tasks.
• Provide remote technology assistance to DBPR users across Florida, including connecting remotely to users’ machines when needed.
• Routinely travel to assigned support sites and provide localized assistance; some travel outside the assigned territory and overnight stays may be required.
• Troubleshoot and resolve end-user network connectivity issues, desktop and mobile-device problems, and issues with network appliances in coordination with Infrastructure managers.
• Research proposed solutions and modifications to ensure they do not adversely affect the existing environment, comply with agency security standards, and follow best business practices.
• Document issues and escalate them to Tier 3 support when appropriate.
• Manage technology equipment distribution, inventory-system updates and assignments, equipment and peripheral setup, configuration, routine maintenance, operating-system updates, and hardware upgrades.
• Run cabling for new workstations; configure and deploy cellular-enabled mobile devices; and assist with installing preconfigured networking equipment and other network needs.
• Contact and coordinate with vendors regarding warranty repairs.
• Manage data and voice telecommunications, including setting up and maintaining the phone system.
• Maintain system and process installation documentation, equipment standards, support instructions, and mobile-device installation and configuration documentation.
• Participate in conference calls and meetings with the manager as needed.
• Process travel documentation and arrange approved travel.
• Perform other work-related duties as required.

Benefits

• State of Florida retirement package, with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage, including individual and family coverage, for eligible employees.
• A $25,000 life insurance policy for eligible employees; additional supplemental insurance policies are available.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed