Systems Project Analyst - 80081151
About The Position
This position provides server, desktop, and network support, including installing, configuring, and supporting local area networks (LANs) and the wide area network (WAN). The Systems Project Analyst maintains computer hardware and software, laptops, and network equipment across multiple sites in the Central Region. The position monitors network availability and performs maintenance to support reliable access for system users. The incumbent may also assist support staff with planning, coordinating, and implementing network security measures. The role troubleshoots IT hardware and software, supports end users, tests and deploys software, monitors system performance, and helps protect computer files and meet emergency data-processing needs. It also involves assisting users with data-communication problems, training them to use equipment, and identifying potential equipment upgrades.
Requirements
- Knowledge and experience supporting Windows Server operating systems and endpoints running Windows.
- Knowledge and experience with Microsoft Office and OWA.
- Knowledge of Microsoft System Center Configuration Manager.
- Knowledge and experience working with backups and backup configurations.
- Knowledge of distributed processing operations, procedures, and equipment.
- Knowledge of problem-solving techniques, computers and software, and computer systems analysis principles, practices, and techniques.
- Ability to work independently and as a team member.
- Ability to understand and apply laws, rules, regulations, policies, and procedures.
- Ability to process information logically and solve problems.
- Ability to communicate efficiently and establish and maintain effective working relationships.
- Ability to plan, organize, and coordinate work assignments.
- Ability to remotely troubleshoot and resolve technical incidents.
- Strong organizational skills.
Nice To Haves
- Experience troubleshooting and repairing desktop and/or laptop computers.
- Experience performing Microsoft Windows operating system and software troubleshooting, administration, and installation.
- Experience troubleshooting computer network connectivity.
Responsibilities
- Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.
- Install, implement, and maintain computer systems for end users, including hardware, software, and communications components.
- Test, evaluate, and install software and application packages for workstation distribution and patch deployment.
- Support and monitor print server administration.
- Assist in resolving software, hardware, and communication problems.
- Assist with support calls, resolve problems, or forward them to the appropriate area.
- Develop and implement plans to safeguard computer files from accidental or unauthorized modification, destruction, or disclosure and to meet emergency data-processing needs.
- Consult with personnel about computer data access needs, security violations, and programming changes.
- Identify areas that need upgraded equipment, such as telecommunications and fiber-optic cables.
- Test and evaluate hardware and software for efficiency, reliability, and compatibility with existing systems.
- Review technical manuals and brochures to determine which equipment meets organizational requirements.
- Monitor system performance and equipment capacity requirements.
- Help users identify and solve data-communication problems.
- Train users in the proper use of equipment.
- Perform other related work as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
