SYSTEMS PROJECT ANALYST - 80081151

State of Florida•ORLANDO, FL

2d•Onsite

About The Position

The Systems Project Analyst is responsible for server, desktop, and network support, including installing, configuring, and supporting local area networks (LANs) and the wide area network (WAN). The position maintains computer hardware and software, laptops, and network equipment at multiple sites in the Central Region. It monitors the network to ensure availability for system users and performs maintenance to support that availability. The incumbent may also assist other support staff with planning, coordinating, and implementing network security measures. This is an internal agency opportunity with the Florida Department of Juvenile Justice, located at 8500 Laurel Hill Drive, Orlando, Florida. The coverage area is Orange County. The role is paid at $1,886.24 bi-weekly.

Requirements

Knowledge and experience supporting Windows Server operating systems and Windows endpoints.
Knowledge and experience with Microsoft Office and OWA.
Knowledge of Microsoft System Center Configuration Manager.
Knowledge and experience working with backups and backup configurations.
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques, computers, and software.
Knowledge of the principles, practices, and techniques of computer systems analysis.
Ability to work independently and as a team member.
Ability to understand and apply laws, rules, regulations, policies, and procedures.
Ability to process information logically and solve problems.
Ability to communicate efficiently.
Ability to establish and maintain effective working relationships with others.
Ability to plan, organize, and coordinate work assignments.
Ability to remotely troubleshoot and resolve technical incidents.
Strong organizational skills.
Complete the candidate profile, including chronological work history, employment and unemployment periods, and explanations for employment gaps of six months or more; do not substitute “See Resume” for work history.
Provide supervisor names and phone numbers or Human Resources contact information for employment verification.
Experience, education, training, knowledge, skills, abilities, and pre-qualifying responses must be verifiable to meet minimum qualifications.
Prospective candidates are subject to sex offender and criminal background checks and pre-employment drug screening for direct care positions.
A valid driver’s license is required only when identified on the position description; specified Florida license requirements apply to Florida residents hired with an out-of-state license.

Nice To Haves

Experience troubleshooting and repairing desktop and/or laptop computers.
Experience troubleshooting, administering, or installing Microsoft Windows operating systems and software.
Experience troubleshooting computer network connectivity.

Responsibilities

Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.
Install, implement, and maintain computer systems and their hardware, software, and communications components for end users.
Test, evaluate, and install software and application packages for workstation distribution and patch deployment.
Support and monitor print server administration.
Assist in resolving software, hardware, and communication problems.
Assist with support calls and resolve them or forward them to the appropriate area.
Apply general knowledge of business practices to practical situations.
Develop and implement plans to safeguard computer files from accidental or unauthorized modification, destruction, or disclosure, and to meet emergency data-processing needs.
Discuss computer data access needs, security violations, and programming changes with personnel.
Identify operational areas requiring upgraded equipment, including telecommunications and fiber-optic cables.
Test and evaluate hardware and software for efficiency, reliability, and compatibility with existing systems.
Review technical manuals and brochures to identify equipment that meets organizational requirements.
Monitor system performance and equipment capacity requirements.
Assist users in identifying and solving data-communication problems.
Train users in the proper use of equipment.
Perform other related work as required.