SYSTEMS PROJECT ANALYST - 79010063

State of Florida • Orlando, FL

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About The Position

The Systems Project Analyst provides remote technology support to DBPR internal users and onsite field offices and facilities within an assigned coverage area. The role supports computer and mobile-device hardware setup and software management, and serves as a local point of contact for the Applications, Networking, and Security teams. Some travel outside the assigned territory may be required.

The position handles service requests and technical issues, supports desktop and mobile devices, manages technology equipment and telecommunications, and maintains technical documentation. It also coordinates with vendors, assists with network-related needs, and collaborates with agency technology teams to maintain effective IT services and support end users. The position requires travel to designated sites, potentially including overnight stays, and physical work such as lifting equipment and installing cables.

Requirements

• At least four years of experience in information technology, computer systems administration, or technical support.
• At least two years of experience providing customer service in technology.
• Valid driver's license.
• Ability to lift 50 pounds daily, climb a ladder, and stoop to the floor to install cables.
• Ability to travel to various sites within the designated territory, potentially including overnight stays.
• Ability to obtain an entry-level IT industry-standard certification within one year of employment, such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology Associate (MTA), or Microsoft 365 Fundamentals.
• Ability to operate telephone and computer systems and build and maintain computer systems.
• Ability to work as a liaison between customers, vendors, and management.
• Knowledge of basic network architecture and equipment.
• Ability to install operating system images, applications, and updates using a deployment tool such as Intune, SCCM, PDQ, or MDT.
• Knowledge and experience troubleshooting Microsoft Windows and Office versions released within the last 10 years.
• Experience installing, configuring, and maintaining Windows desktop operating systems.
• Ability to plan, organize, and coordinate work assignments.
• Ability to maintain yearly certifications for warranty work.
• Ability to provide excellent customer service and communicate effectively.
• Experience may substitute year-for-year for required college education; completion of a one-year information technology vocational/technical program may substitute for one year of required experience.
• Applicants must complete all Candidate Profile fields, including work history, hours worked, and formal education; responses to qualifying questions must be verifiable in the Candidate Profile.
• Must pass the required Level 2 background check before starting work.

Nice To Haves

• Associate’s degree from an accredited college or university in information technology, computer systems administration, or technical support.
• Already possessing an entry-level IT industry-standard certification, such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology Associate (MTA), or Microsoft 365 Fundamentals.

Responsibilities

• Monitor, create, respond to, escalate, assign, and resolve service requests and tasks.
• Troubleshoot end-user network connectivity issues and provide remote support to DBPR users across Florida, including remotely connecting to user machines when needed.
• Travel routinely to assigned support sites to provide localized assistance; travel outside the assigned territory as needed.
• Research proposed solutions and modifications to ensure they do not adversely affect the existing environment, comply with agency security standards, and follow best business practices.
• Document issues and escalate them to Tier 3 support when appropriate.
• Manage technology equipment distribution, inventory updates, and equipment assignments.
• Set up, configure, and maintain equipment and peripherals; perform operating system updates and hardware upgrades; run cabling for new workstations; and configure and deploy cellular-enabled mobile devices.
• Assist with installing pre-configured networking equipment and other network needs.
• Contact and coordinate with vendors regarding warranty repairs.
• Troubleshoot and configure mobile devices and desktop equipment.
• Troubleshoot network appliances with Infrastructure managers when appropriate.
• Manage data and voice telecommunications, including setting up and maintaining the phone system.
• Maintain system and process installation documentation, equipment standards, support instructions, and mobile-device installation and configuration notes.
• Participate in conference calls and meetings with the Manager as needed.
• Process travel documentation and arrange travel for approved plans.
• Perform other work-related duties as required.

Benefits

• State of Florida retirement package with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage for eligible employees, including individual and family coverage.
• $25,000 life insurance policy for eligible employees.
• Optional supplemental insurance policies, including dental, vision, hospital supplement, and cancer coverage.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed