Systems Engineer - Publishing Application

Elyon International•Washington, DC

2d•Remote

About The Position

We are seeking a Systems Engineer to support and maintain a business-critical publishing application environment. The role covers application administration, infrastructure support, troubleshooting, user support, and system maintenance across Linux-based platforms. The ideal candidate has experience with Linux systems, Perl programming, and OmniMark, along with strong problem-solving skills and the ability to work directly with end users to gather requirements and resolve technical issues. The position supports enterprise publishing applications and their associated infrastructure, including production operations, deployments, upgrades, patching, configuration changes, and maintenance of Linux servers. It also involves Perl code and scripts, OmniMark-based publishing and content-processing workflows, technical documentation, and participation in incident, problem, and change management. Production support and on-call support may be required.

Requirements

Linux administration and support experience.
Perl programming experience.
OmniMark experience.
Application support and operations experience.
IT service management experience.
Strong troubleshooting and analytical skills.
Problem-solving mindset.
Ability to prioritize and resolve production issues quickly.
Customer and user support orientation.
Ability to collaborate with developers, business teams, and stakeholders.

Nice To Haves

Publishing systems or content management experience.
Experience with XML, SGML, or document publishing workflows.
Scripting and automation experience beyond Perl.
Experience supporting business-critical production applications.
On-call support experience.

Responsibilities

Administer, support, and maintain enterprise publishing applications and associated infrastructure.
Troubleshoot and resolve application, system, and infrastructure issues in a timely manner.
Monitor application performance, identify root causes of problems, and implement corrective actions.
Work with business users, developers, and stakeholders to understand requirements and resolve production issues.
Manage user access, account administration, and password updates in accordance with security policies.
Support application deployments, upgrades, patching, and configuration changes.
Maintain and troubleshoot Linux servers and related system components.
Develop, modify, and support automation and maintenance code and scripts using Perl.
Support and maintain OmniMark-based publishing and content-processing workflows.
Analyze application and system logs, as well as performance metrics, to diagnose issues.
Create and maintain technical documentation, operational procedures, and knowledge base articles.
Participate in incident management, problem management, and change management activities.
Provide production support and participate in on-call support as required.