Systems Engineer - Internet IT & Managed Network Services | Full-Time | On-Site

The Staff Pad•San Felipe, TX

5d•Onsite

About The Position

The Staff Pad is proud to partner with a leading provider of property technology solutions in San Felipe, TX and we are looking to hire an experienced and technically skilled Systems Engineer for a new dual-focused on site role. In this role, you will support the company’s Internal IT environment, including offices, end users, network infrastructure, multiple locations and two data centers, while also supporting the Managed Services team in troubleshooting hotel back-office networks for contracted properties. The company manages internal IT like a customer account, applying the same ticketing, SLA, and documentation standards used for its clients.

Requirements

5+ years of experience in IT support, systems administration, or network administration
Experience supporting multi-site environments and remote users across servers, desktops, and network hardware
Strong hands-on network troubleshooting skills, including VLANs, subnetting, DHCP, DNS, routing, NAT, firewall rules, and VPNs
Strong written and verbal communication skills with the ability to explain technical issues to non-technical users
Strong attention to ticket management, time tracking, and documentation in a service-level-driven environment

Nice To Haves

Experience with a managed service provider, NOC, or ISP support organization
Hospitality technology experience, including PMS, POS, or hotel lock systems
Scripting or automation experience with PowerShell, Python, or similar tools
Relevant certifications such as CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, or VMware

Responsibilities

Deliver timely technical support to employees onsite and remotely across multiple office locations
Administer Windows Server (Active Directory, Group Policy, DNS, and DHCP) along with Microsoft 365 and Entra ID, including accounts, access controls, and permissions
Diagnose and resolve issues with workstations, laptops, printers, VoIP phones, and mobile devices
Maintain Denver and Houston datacenter infrastructure, including Hyper-V, backup and replication, firewalls, switching, wireless, VPN, and site-to-site connectivity
Oversee employee onboarding and offboarding, IT inventory, and hardware lifecycle tracking
Perform patch management and preventative maintenance while supporting hardware refreshes, software deployments, and network upgrades
Troubleshoot hotel back-office networks, including routers, firewalls, switches, access points, VLANs, subnets, DHCP, DNS, and ISP circuits
Maintain network segmentation between guest, back-office, and payment environments according to property and brand standards
Resolve connectivity issues across PMS, point-of-sale, key card, security camera, and printer systems while coordinating with vendors and brand support teams
Provide remote support to on-site staff and field technicians with varying levels of technical expertise
Meet service-level requirements while maintaining accurate ticket updates, time entries, and resolution notes
Escalate issues to senior engineers, carriers, and third-party vendors while driving them through resolution
Support new property onboarding by documenting network topology, validating configurations, and identifying required remediation
Create and maintain documentation, runbooks, network diagrams, and knowledge base articles for internal and property environments
Manage incidents and service requests through the ticketing system with clear and timely documentation
Coordinate with vendors, carriers, and third-party providers on technical issues, warranties, and procurement
Standardize configurations, monitoring, and support processes while recommending long-term solutions for recurring issues