Sr. Network Engineer, Managed Services
About The Position
Xerox is seeking a highly skilled Senior Network Engineer to provide advanced technical support across diverse client environments. The role handles escalations from a shared NOC and works across multiple technologies and vendors to maintain network performance and security. It includes enterprise Aruba network engineering across complex, multi-site environments, as well as the design, deployment, optimization, and support of SD-WAN solutions. The position requires alignment with ITIL best practices and adherence to service-management processes and frameworks. The role is remote in the United States and is scheduled Monday through Friday during the day. The engineer participates in a scheduled on-call rotation to provide after-hours support and must be available to work flexible hours.
Requirements
- At least 7 years of experience in network engineering roles.
- Strong troubleshooting skills across multiple vendors.
- Deep understanding of routing, switching, SD-WAN, and firewall technologies.
- Strong analytical and problem-solving abilities.
- Excellent communication and leadership skills for mentoring and cross-team collaboration.
- Ability to work flexible hours and participate in an on-call rotation.
Nice To Haves
- CCNP, JNCIP, PCNSE, NSE, or equivalent certifications.
- Experience in a managed services or multi-client environment.
- Familiarity with ITIL processes and CMDB management.
- Strong documentation and process-improvement skills.
- Experience with Silver Peak/Aruba EdgeConnect SD-WAN solutions.
Responsibilities
- Serve as the primary contact for complex network issues escalated from Tier 1–3 teams.
- Troubleshoot and resolve issues across Cisco, Juniper, Fortinet, Palo Alto, and other OEM platforms.
- Support and enhance configurations for routing and switching, SD-WAN, firewalls, and security policies.
- Participate in a scheduled on-call rotation to provide after-hours support.
- Implement network configuration changes in accordance with change-management best practices.
- Develop and deliver training for Tier 1, Tier 2, and Junior Tier 3 engineers on technology, client processes, and best practices.
- Provide insights into monitoring configurations and assist with CMDB updates and related technical oversight.
- Collaborate with other teams to support seamless integration and client-environment support.
- Design, implement, configure, and support enterprise Aruba networking solutions across complex, multi-site environments.
- Manage Aruba switches, wireless access points, controllers, and Aruba Central.
- Design, deploy, and optimize SD-WAN solutions, preferably using Silver Peak/Aruba EdgeConnect.
- Monitor network and SD-WAN performance, troubleshoot complex connectivity issues, and implement long-term improvements.
- Ensure compliance with change-management policies and procedures, and develop processes for environments without formal change-management frameworks.
- Adhere to ITIL best practices and established service-management processes and frameworks.
Benefits
- Comprehensive suite of benefits; details are available through Xerox Careers for the applicable country.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
