Sr. AWS Developer, Managed Services
About The Position
The Sr. AWS Developer executes and implements complex solution designs using AWS-optimized architectures at enterprise scale. The role requires a strong development background and proficiency in Python or JavaScript, an understanding of core AWS services, and the ability to apply security and scalability best practices. The position focuses on contact center solutions, particularly those leveraging Amazon Connect. The developer works with a Solution Architect and customer stakeholders to deliver contact center solutions, translates functional user stories into technical details, configures Salesforce Service Cloud Voice and Amazon Connect, and develops solution designs following best practices and programming principles. The role also leads development teams through task distribution and code reviews, provides technical training and documentation, and takes the lead technical role on enterprise projects with minimal direction. NeuraFlash, Part of Accenture, describes its work as developing AI-powered solutions using technologies including Agentforce, Salesforce Einstein, Service Cloud Voice, and Amazon Connect. The company supports remote and in-person work, and some roles may involve travel of up to 25%. It describes a flexible, collaborative culture that values results rather than set working hours and encourages employee input and team celebrations.
Requirements
- Hands-on programming experience, such as with Python, Java, C#, .NET, or Node.js.
- Experience building integrations across multiple systems and REST APIs.
- Knowledge of JSON format and related services.
- Strong troubleshooting and debugging skills.
- Experience with CloudFormation, AWS CDK, and Lambda integrations.
- Logging experience with CloudWatch for troubleshooting.
- Experience implementing CI/CD or Infrastructure as Code.
- Experience architecting and building Amazon Connect.
Nice To Haves
- If lacking Amazon Connect experience: experience with AWS services commonly used in Connect solutions, including DynamoDB, Step Functions, EventBridge, and S3.
- Experience building contact centers with other technologies.
- Experience with WFM, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Experience with Contact Flow implementation, Lex integration, and contact center routing.
- Advanced knowledge of AWS services and cloud architecture.
- Familiarity with Salesforce Service Cloud.
- Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio.
- AWS Cloud Practitioner Certification.
- AWS Developer Associate Certification or Professional.
- AWS Solution Architect Certification or Professional.
- Salesforce Certified Administrator.
- Salesforce Certified Platform Developer I.
Responsibilities
- Work closely with a Solution Architect to deliver successful contact center solutions.
- Provide technical advisory support during business process reviews, helping identify customer requirements and processes.
- Provide technical details and solutions for functional user stories.
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
- Develop solution designs hands-on, leveraging best practices and programming principles.
- Lead a development team by distributing tasks and performing code reviews.
- Deliver technical end-user training and documentation.
- Exercise independent judgment and take the lead technical role on enterprise-level projects with minimal direction.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
