Systems Engineer / VTC Operator Tier III

UIC Alaska • Quantico, VA

20d • $115,000 - $145,000

About The Position

Bowhead is seeking a Systems Engineer / VTC Operator, Tier III, to support a customer in Quantico, Virginia. The contract’s support includes program management, logistics, asset management, engineering, customer service, research and development of new capabilities, test and evaluation, manpower, training and personnel, new equipment fielding and training, financial management, information assurance, cybersecurity, and 24x7 enterprise services operations and sustainment.

The role supports Tactical AV located in Hawaii and involves installing, configuring, operating, and maintaining systems, as well as creating and updating system package artifacts. The position requires expertise in voice and video technologies, unified communications, network architecture, service quality, and security and compliance.

The position pays between $115,000 and $145,000. Candidates must currently hold a Top Secret/SCI security clearance and be able to obtain a Counter Intelligence Polygraph. U.S. citizenship is required for Top Secret clearance at this location.

Requirements

• Bachelor’s degree or at least 10 years of practical experience in voice and video management.
• At least 5 years of experience in unified communications, focused on voice and video systems.
• Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
• Experience with video conferencing systems, including Cisco TelePresence and Polycom RealPresence.
• Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
• Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
• Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Must hold a Top Secret/SCI security clearance and be able to obtain a Counter Intelligence Polygraph; U.S. citizenship is required for Top Secret clearance at this location.
• Must be able to lift 25 pounds, stand and walk for prolonged periods, and twist, bend, and squat periodically.

Nice To Haves

• At least 7 years of experience in a video audio engineering environment management.
• DoD 8570/8140 compliance or information assurance certification commensurate with the technical objectives and services required.
• Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.
• Cloud certification.

Responsibilities

• Install, configure, operate, and maintain Tactical AV systems located in Hawaii.
• Create and update system package artifacts.
• Support voice over IP (VoIP) systems, video conferencing systems, unified communications as a service (UCaaS) solutions, and Session Initiation Protocol (SIP) trunking.
• Work with voice and video network architecture.
• Manage Quality of Service (QoS) and Quality of Experience (QoE).
• Address security and compliance for unified communications systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior