Tier III Desktop Engineer

TekSynap•Washington, DC

3d•$85,000 - $125,000•Onsite

About The Position

TekSynap is seeking a Tier III Desktop Engineer to support the U.S. International Trade Commission (USITC) Information Technology Service Desk Support Services contract. This senior technical resource is responsible for desktop engineering, endpoint management, operating system deployment, software distribution, patch management, endpoint security, Microsoft 365 administration, and advanced technical escalations supporting USITC users and mission operations. The role serves as the technical lead for endpoint lifecycle management and provides expertise across desktop infrastructure, workstation standards, release management, and enterprise client computing services. The position is based in an office in Washington, DC, with a low noise level. The schedule is day shift, Monday through Friday. Evening and weekend work may be requested to meet program and contract needs. Travel is less than 10%. TekSynap offers full-time employees health, dental, and vision insurance; a 401(k); life insurance; short- and long-term disability plans; vacation time; and holidays. Employees must comply with vaccination requirements mandated by contract, applicable law, or regulation.

Requirements

Active Secret clearance.
U.S. citizenship.
Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be substituted.
5–8 years of enterprise desktop engineering or endpoint management experience.
Experience supporting Windows desktop environments in a federal government or large enterprise environment.
Experience administering MECM/SCCM, Intune, Active Directory, and Group Policy.
Experience managing software deployments, endpoint patching, image development, and release management activities.
Experience supporting Microsoft 365 technologies.
Strong troubleshooting and analytical skills.

Nice To Haves

CompTIA Security+ CE (IAT Level II).
Microsoft Endpoint Administrator Associate certification.
Microsoft 365 Certified Administrator certification.
ITIL Foundation certification.

Responsibilities

Serve as the primary Tier III escalation point for desktop, endpoint, and workstation-related incidents affecting USITC personnel.
Develop, maintain, test, and deploy standard desktop and laptop images supporting the USITC enterprise environment.
Manage release and deployment activities, including operating system updates, software deployments, security patches, driver updates, firmware upgrades, and BIOS updates.
Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Endpoint Manager, and related endpoint management solutions.
Plan, coordinate, and execute monthly endpoint patching while maintaining compliance with USITC security requirements.
Monitor patch compliance, endpoint health, device inventory, software versions, and deployment status across the enterprise.
Package, test, and deploy commercial off-the-shelf (COTS) software and internally approved applications.
Maintain and support Windows 10 and Windows 11 operating systems, Active Directory, Group Policy, Exchange Online, Microsoft 365 applications, and endpoint security tools.
Perform vulnerability remediation and work with cybersecurity personnel to resolve endpoint findings and maintain compliance.
Support endpoint hardening in accordance with federal security requirements and industry best practices.
Troubleshoot complex operating system, hardware, software, authentication, printing, networking, and application issues.
Support ServiceNow incident, problem, request, change, and knowledge management processes.
Develop and maintain desktop engineering documentation, baseline configurations, operating procedures, and technical standards.
Provide mentorship and technical guidance to Tier I and Tier II support personnel.
Support VIP personnel, executive leadership, and high-visibility users requiring advanced technical assistance.