Tier 2 Desktop Support Specialist

TEKsystems•Washington, DC

8d•$25 - $25•Onsite

About The Position

The Tier 2 Desktop Support Specialist will support a laptop refresh project, working fully onsite in Washington, DC. The role maintains end-to-end visibility of laptop assets throughout procurement, storage, deployment, recovery, and disposal. It coordinates asset assignment and reconciliation with logistics and technical teams, tracks project progress in ServiceNow and Excel, and produces status reports. The specialist validates asset records, resolves discrepancies, and ensures that equipment management follows organizational policies, security standards, and audit requirements, including secure data destruction and proper equipment disposition.

Requirements

Experience with IT ServiceNow and inventory systems.
Strong attention to detail and organizational skills.
Ability to interpret and troubleshoot data inconsistencies.
Familiarity with IT hardware lifecycle processes.
Excellent communication and documentation skills.
Must be able to obtain a Public Trust clearance.

Responsibilities

Maintain visibility of laptop assets across procurement, storage, deployment, recovery, and disposal.
Coordinate with logistics and technical teams on asset assignment and reconciliation.
Track laptop refresh progress using ServiceNow and Excel, and generate status reports.
Validate asset data and promptly resolve discrepancies.
Ensure compliance with organizational asset management policies, security standards, and audit requirements.
Manage equipment, including secure data destruction and proper disposition.