Tier 2 Operations Support Specialist

Booz Allen Hamilton•Chantilly, VA

1d•$62,000 - $141,000•Onsite

About The Position

As a site reliability engineer on the team, the Tier 2 Operations Support Specialist helps the Intelligence Community develop more robust systems by building resilient infrastructure. The role involves building in redundancy, implementing monitoring tools, automating routine tasks and self-repair, and reducing operational toil. It offers an opportunity to develop cloud infrastructure and technology skills while continuing to grow SRE experience, supporting efforts to enhance security and protect national security. The position is located in Chantilly, Virginia, and is not listed as remote. The role requires working rotating, round-the-clock shifts, including nights, weekends, and holidays. Applicants must hold TS/SCI clearance with a polygraph and be able to obtain one of the specified certifications within six months of the start date.

Requirements

At least 2 years of experience in IT operations, system administration, or site reliability engineering.
Experience performing second-level troubleshooting for system, application, or network issues.
Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS.
Experience with Linux or Windows system administration.
Experience escalating and coordinating with Tier 3 teams for complex problem resolution.
Ability to analyze logs, correlate events, and validate system-level issues.
Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays.
TS/SCI clearance with a polygraph.
High school diploma or GED.
Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of the start date.

Nice To Haves

Experience supporting on-call, after-hours, or recall-based operations models.
Experience with scripting, automation tools, or troubleshooting frameworks.
Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools.
Ability to collaborate with cross-functional engineering and mission teams in a high-tempo environment.
Excellent written and verbal communication skills for communicating with technical and non-technical staff.
Associate’s degree in IT, Cyber, or Engineering preferred; a bachelor’s degree in IT, Cyber, or Engineering is a plus.
AWS Cloud Practitioner, CompTIA Cloud+, or Microsoft Azure Fundamentals certification.
Security+ CE, SSCP, CCNA-Security, or GSEC certification.
Security+, Network+, or Linux+ certification.

Responsibilities

Perform second-level troubleshooting for system, application, or network issues.
Analyze logs, correlate events, and validate system-level issues.
Escalate and coordinate complex problem resolution with Tier 3 teams.
Help build resilient infrastructure through redundancy, monitoring tools, and automation.
Reduce operational toil by scripting routine tasks and automating self-repair.