Desktop Support Specialist

TEKsystems • Minneapolis, MN

2d • $25 - $30 • Onsite

About The Position

Provide hands-on and remote technical support for end users in a large enterprise environment. Troubleshoot hardware, software, operating system, and connectivity issues while delivering customer service. The role supports Windows environments, mobile devices, Microsoft 365 technologies, and enterprise endpoint management tools. It is a contract position based fully onsite in Minneapolis, Minnesota, with after-hours and on-call support as required.

Requirements

• At least 3 years of Desktop Support, Technical Support, Help Desk, or End User Support experience in an enterprise environment.
• Strong experience supporting Windows 10 and Windows 11.
• Experience troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Hands-on experience supporting and managing iOS devices.
• Working knowledge of Active Directory, Azure AD (Entra ID), and Office 365 administration.
• Experience with SCCM/MECM for software deployment, device management, and operating system imaging.
• Familiarity with PXE booting and workstation deployment processes.
• Strong understanding of hardware troubleshooting, device configuration, and peripheral support.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Strong communication skills and ability to support users at all levels of the organization.

Nice To Haves

• Experience supporting large enterprise environments.
• Exposure to ITIL-based service management practices.
• Experience creating technical documentation and knowledge articles.
• Familiarity with endpoint management and device lifecycle processes.
• CompTIA A+, Network+, Microsoft 365 Certified, or equivalent certifications.

Responsibilities

• Provide desktop and end-user support for hardware, software, operating systems, and peripheral devices.
• Diagnose, troubleshoot, and resolve issues involving Windows workstations, mobile devices, and enterprise applications.
• Support users remotely using approved remote access and support tools.
• Own assigned tickets and ensure timely resolution in accordance with established SLAs.
• Escalate complex issues to senior support team members and collaborate on advanced troubleshooting.
• Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system.
• Assist with workstation deployments, upgrades, device replacements, and lifecycle management.
• Perform system imaging, deployment, and configuration using SCCM and PXE boot technologies.
• Support user account administration in Active Directory and Azure AD environments.
• Troubleshoot Office 365 applications, including Outlook, Teams, OneDrive, and related services.
• Assist with iOS mobile device support and management.
• Collaborate with IT leadership and team members to improve support processes and service delivery.
• Create and maintain knowledge base articles and technical documentation.
• Participate in project-based IT initiatives and technology rollouts.
• Provide after-hours and on-call support as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Education Level: No Education Listed