Desktop Support Specialist

Oakland Community College Office Of Human Resources•Auburn Hills Campus, MI

About The Position

Provides quality, timely support with a high degree of customer service and technical expertise for campus-based technologies. The role performs routine and complex support tasks and works in a multicultural, diverse environment. The position may also require additional hours as needed.

Requirements

Associate’s degree in Information Technologies or a related field, or equivalent technical training.
Two years of PC support experience in a networked environment.
Knowledge of personal computers and related hardware and software.
Knowledge of operating systems and application software.
Knowledge of GUI applications in a Windows operating environment.
Familiarity with iOS, Android, and Mac operating systems.
Knowledge of problem-solving and troubleshooting methods.
Verbal and written communication skills and customer service practices.
Ability to work as a team player in a multicultural, diverse working environment.
Ability to lift up to 50 pounds.

Nice To Haves

Bachelor’s degree in Information Technologies or a related field.

Responsibilities

Research, resolve, and respond to complex technology questions in accordance with current standards.
Maintain and expand knowledge of relevant products, support policies, and delivery methods to provide technically accurate solutions.
Lead or participate in team projects that improve the quality or efficiency of support.
Consult with end users to determine technology needs.
Evaluate vendor products and recommend hardware, software packages, and standards that meet user needs.
Install and maintain new and existing hardware.
Support software, peripherals, network nodes, wiring, and campus-based technologies.
Participate in researching new technologies.
Document and debug issues, and prepare end-user and departmental procedures.
Perform other related duties as assigned.
Work additional hours as needed.