Desktop Support Specialist

Vermont Mutual Insurance•Montpelier, VT

13d•$26 - $29•Onsite

About The Position

The Desktop Support Specialist I provides daily and long-term support for technology-related hardware and software at Vermont Mutual’s Montpelier and Berlin locations. The role supports the organization’s computers and related IT assets, assists management with planning and executing technology implementations, participates in IT projects, and oversees quality control for end-user support and IT assets throughout their lifecycles. The position requires technical aptitude, responsibility, and a strong customer-service orientation.

Requirements

An associate’s degree in Computer Science, one to three years of relevant computer support experience, or a combination of education and experience providing comparable knowledge and skills.
Thorough understanding of Microsoft Windows operating systems in a network environment.
Experience supporting virtual desktops in a VMware environment.
Working experience with Microsoft Active Directory.
Advanced knowledge of personal computer hardware and software applications.
Advanced knowledge of help desk and desktop troubleshooting techniques.
Experience with iOS and Android operating systems.
Ability to identify potential network issues based on symptoms visible at the desktop level.
Ability to analyze and evaluate procedures and problems and recommend effective solutions.
Good planning, organizational, and time-management skills.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to work effectively and courteously with users who have varying levels of computer understanding, as well as outside vendors and consultants.
Ability to perform frequent keyboarding and computer work and to lift, bend, reach, crawl, carry, and twist.
Off-hour and weekend work may be required.

Nice To Haves

Microsoft Certified Professional certification.
CompTIA A+ certification.
Experience supporting Mac OS X.

Responsibilities

Physically configure and deploy desktops, laptops, and related resources.
Maintain an active inventory of non-deployed resources and track desktop-related assets according to Vermont Mutual Group guidelines.
Accurately and promptly enter problems, resolutions, dates, and times in the online Help Desk system.
Provide positive, exceptional customer service and foster partnership between IT and the end-user community.
Assist with troubleshooting PC and peripheral hardware, desktop application software, and data communications between personal computers and network hosts.
Assist end users with daily and assigned technology use, identify sources of errors, and recommend and perform remedial actions.
Assist the Desktop Support Team in using network tools to provide desktop and help desk support.
Assist with maintaining technical and procedural documentation for desktop hardware and software.
Coordinate with outside vendors regarding service calls for software, failed equipment, and maintenance.
Provide backup and support for Help Desk and Desktop support functions.
Perform other duties or special projects as required or assigned.
Participate in IT projects and assist management with strategic technology implementations.