Desktop Support Specialist

TEKsystems • Naperville, IL

2d • $25 - $30 • Onsite

About The Position

We are seeking a Desktop Support Analyst to provide high-touch technical support to executives and end users in a fast-paced enterprise environment. The role delivers white-glove support, troubleshoots desktop technologies, supports conference room AV systems, and helps ensure a seamless technology experience for leadership and staff. It is a contract position based fully onsite in Naperville, Illinois. The hourly pay range is $25.00–$30.00. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for the employee and dependents; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, including PTO, vacation, or sick leave. Eligibility and benefits may depend on job classification, length of employment, elections, and plan or program terms, and benefits may change.

The position is anticipated to close on November 14, 2026.

Requirements

• At least 3 years of desktop support, help desk, or end-user support experience.
• Experience providing executive-level or white-glove support to VP and C-suite stakeholders.
• Strong troubleshooting experience with Windows operating systems, Microsoft 365, PCs, Macs, and printers.
• Experience supporting AV technologies, conference rooms, and video conferencing solutions.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple support requests while maintaining a high level of professionalism.

Nice To Haves

• Experience with Active Directory, Azure AD/Entra ID, and Microsoft Intune.
• Familiarity with ServiceNow or other enterprise ticketing systems.
• Experience supporting executive conference rooms and hybrid meeting technologies such as Microsoft Teams Rooms, Zoom Rooms, or Webex.
• Prior experience working in a corporate enterprise environment supporting senior leadership.

Responsibilities

• Provide prompt, professional white-glove technical support to VP and C-level executives.
• Troubleshoot and support Windows and macOS desktops, laptops, and mobile technologies.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Diagnose and resolve hardware, software, printer, and peripheral-related issues.
• Provide in-person and remote help desk support to end users across the organization.
• Set up, maintain, and troubleshoot conference room technology, video conferencing platforms, and AV equipment.
• Assist with meetings and ensure audio, video, and presentation technologies work properly for executive and company-wide meetings.
• Perform hardware deployments, workstation setups, equipment moves, and technology refresh activities.
• Document incidents, service requests, and technical resolutions in the ticketing system.
• Collaborate with infrastructure and networking teams to resolve escalated issues.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed