Desktop Support Specialist

Tech Partners•Tulsa, OK

4d•Onsite

About The Position

The Desktop Support Specialist joins the IT team in Tulsa, Oklahoma, providing hands-on technical support to employees and helping maintain a reliable and secure technology environment. The role supports desktop systems, mobile devices, Microsoft 365, and other business technologies, serving as a key point of contact for user support. This onsite position is suited to an IT support professional who enjoys troubleshooting and customer service, takes ownership of support issues, and wants to develop a broad IT infrastructure and support skill set. The role offers exposure to desktop and mobile technologies, Microsoft 365, security, and user support.

Requirements

1–3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
Experience supporting Windows operating systems, Microsoft 365, and common business applications.
Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
Strong troubleshooting and problem-solving skills.
Excellent communication skills and the ability to support users with varying technical skill levels.
Ability to manage multiple priorities while delivering a high level of customer service.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field.
Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or ITIL Foundation.

Responsibilities

Provide day-to-day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end-user technology.
Respond to and resolve help desk tickets involving hardware, software, connectivity, and application issues.
Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
Assist with employee onboarding by preparing workstations, configuring accounts, and providing basic technology orientation.
Support offboarding, including equipment collection, reconfiguration, and asset tracking.
Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
Document support requests, resolutions, and technology assets.
Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.