Desktop Support Specialist

Georgia Ports Authority•Savannah, GA

About The Position

Under the supervision of the Director of IT - Engineering, the Desktop Support Specialist installs, manages, maintains, and services PCs and related peripheral equipment to ensure uninterrupted service to GPA personnel and customers. The role may involve servicing any type of hardware used to support automated systems. The specialist upholds GPA’s values of Safety, Integrity, Respect, Community, Creativity, and Opportunity, promotes a safe work environment by participating in safety initiatives, and reports unsafe conditions and behaviors. The position supports computer hardware, software, mobile devices, remote users, conference-room IT and AV systems, and IT asset management. The job description notes that its duties and working conditions are not necessarily exhaustive and may be revised; management may require other or additional tasks. The employee must be able to perform essential job functions with or without reasonable accommodation and without directly threatening the health or safety of others.

Requirements

Working knowledge of computer support and troubleshooting.
Proficiency in Microsoft Windows platforms and TCP/IP networking protocols.
Ability to deal effectively and professionally with GPA staff at all levels, customers, and the general public.
Valid state driver's license required upon hire.
Transportation Worker Identification Credential (TWIC) required upon hire.

Nice To Haves

Experience with Microsoft Office 365 administration.
Experience with Apple devices.
Experience with Active Directory.
Experience with software licensing.
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Responsibilities

Plan and manage the inventory of GPA computer equipment, including Windows laptops, desktops, monitors, network printers, and mobile devices.
Install and configure personal computers and provide ongoing maintenance throughout their life cycle.
Analyze, diagnose, and resolve workstation and IT-related hardware problems.
Recommend and manage client-based software licensing.
Manage the purchase and deployment of enterprise client hardware and software.
Enforce PC standards and make recommendations on PC standards policies.
Develop and manage automated techniques for gathering data needed for IT-related asset management.
Assist with Microsoft Office 365 administration and mobile device management.
Assist in supporting remote user access.
Provide onsite and remote technical support for desktop hardware and applications.
Assist in configuring and supporting Mobile Device Management software.
Support IT and AV systems in conference rooms.
Promote workplace safety by participating in safety initiatives and reporting unsafe conditions and behaviors.
Comply with all policies and standards.
Perform other duties as assigned.