On-Site Tier III Engineer

SWK Technologies•River Ridge, LA

9d•$80,000 - $100,000•Onsite

About The Position

SWK Technologies is committed to providing superior technical support and technology solutions to clients remotely and on-site. The Tier III Engineer serves as a senior technical resource, resolving complex escalations, administering Microsoft Azure and infrastructure environments, and supporting the stability, security, and performance of client IT systems. The role combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting.

Requirements

Hands-on experience providing Tier III systems administration, network engineering, or advanced infrastructure support.
Strong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.
Working knowledge of Azure services and cloud infrastructure.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Ability to manage confidential information with professionalism and discretion.

Nice To Haves

Experience working in a Managed Services Provider environment.
Industry certifications such as CompTIA Network+, CompTIA A+, CCNA, Microsoft AZ-900, Microsoft AZ-104, or equivalent.
Experience deploying and supporting Azure resources.
Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
Experience working on-site and independently.
Knowledge of using a ticketing system such as Halo PSA.

Responsibilities

Provide walk-up, phone, and ticket-based technical support to end users.
Serve as a senior escalation point for complex issues involving servers, networks, cloud services, endpoints, applications, and security.
Administer Microsoft 365, Azure, and Entra ID, including user accounts, licensing, access management, and security-related requests.
Support cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.
Lead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.
Maintain technical documentation, system configurations, troubleshooting procedures, and client environment records.
Use the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.
Communicate directly with clients about complex technical issues, recommendations, resolutions, and next steps.