On-Site Tier III Engineer

SWK Technologies • Avondale, LA

9d • $80,000 - $100,000 • Onsite

About The Position

The Tier III Engineer is a senior technical resource providing technical support and technology solutions to clients both remotely and on-site. The role resolves complex escalations, administers Microsoft Azure and infrastructure environments, and supports the stability, security, and performance of client IT systems. It combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting.

Requirements

• Hands-on experience providing Tier III systems administration, network engineering, or advanced infrastructure support.
• Strong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.
• Working knowledge of Azure services and cloud infrastructure.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Ability to manage confidential information with professionalism and discretion.

Nice To Haves

• Experience working in a Managed Services Provider environment.
• Industry certifications such as CompTIA Network+, CompTIA A+, CCNA, Microsoft AZ-900, Microsoft AZ-104, or equivalent.
• Experience deploying and supporting Azure resources.
• Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
• Experience working on-site and independently.
• Knowledge of using a ticketing system such as Halo PSA.

Responsibilities

• Provide walk-up, phone, and ticket-based technical support to end users.
• Serve as a senior escalation point for complex issues involving servers, networks, cloud services, endpoints, applications, and security.
• Administer Microsoft 365, Azure and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Support cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.
• Lead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.
• Maintain technical documentation, system configurations, troubleshooting procedures, and client environment records.
• Use the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.
• Communicate with clients about complex technical issues, recommendations, resolutions, and next steps.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed