On-Site Tier III Engineer
SWK Technologies•Metairie, LA
•$80,000 - $100,000•Onsite
About The Position
SWK Technologies is committed to providing superior technical support and technology solutions to clients remotely and on-site. The Tier III Engineer is a senior technical resource responsible for resolving complex escalations, administering Microsoft Azure and infrastructure environments, and supporting the stability, security, and performance of client IT systems. The position combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting.
Requirements
- Hands-on experience providing Tier III systems administration, network engineering, or advanced infrastructure support.
- Strong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.
- Working knowledge of Azure services and cloud infrastructure.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to manage confidential information with professionalism and discretion.
Nice To Haves
- Experience working in a Managed Services Provider environment.
- Industry certifications such as CompTIA Network+, CompTIA A+, CCNA, Microsoft AZ-900, Microsoft AZ-104, or equivalent.
- Experience deploying and supporting Azure resources.
- Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
- Experience working on-site and independently.
- Knowledge of using a ticketing system such as Halo PSA.
Responsibilities
- Provide walk-up, phone, and ticket-based technical support to end users.
- Serve as a senior escalation point for complex technical issues involving servers, networks, cloud services, endpoints, applications, and security.
- Administer Microsoft 365, Azure, and Entra ID, including user accounts, licensing, access management, and security-related requests.
- Support cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.
- Lead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.
- Maintain technical documentation, system configurations, troubleshooting procedures, and client environment records.
- Use the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.
- Communicate directly with clients about complex technical issues, recommendations, resolutions, and next steps.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
