Systems Engineer / System Administrator for Managed Service Provider

Straight Edge Technology, Inc.•Corpus Christi, TX

32d•Onsite

About The Position

We are seeking a Systems Engineer/System Administrator for a Security-focused Managed Service Provider (MSP) that is growing and has a framework for building and following processes. The role involves working with professional clients who are looking to improve their network infrastructure. The company, Straight Edge Technology, founded in 2006, is committed to excellence and purpose, offering a dynamic and challenging environment that encourages teamwork and professional growth. The support team is looking for a teammate with a great attitude to join them in closing issues and solving problems. The Systems Engineer will help build out, maintain, and troubleshoot clients' rapidly expanding infrastructure, ensuring high levels of availability, performance, and security. The ideal candidate will have a background in IT, computer systems engineering, or systems engineering and analysis, with strong interpersonal skills, the ability to communicate technical issues effectively, attention to detail, and a proactive, idea-driven attitude. The company offers a fun, engaging, and supportive environment for continuous learning and contribution.

Requirements

BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar
Extensive knowledge of all aspects of PC operations and functions
Experience with monitoring systems and automation software
Experience with the following technologies: Sophos or Meraki Firewall, O365 and M365, Azure Virtual Desktop or Terminal Services (RDS), Small Business Networks, Microsoft SQL, Microsoft Windows Server 2016, 2019, 2022
Strong interpersonal skills
Ability to communicate about highly technical issues
Strong attention to detail
Open to ideas and bringing new ideas to the team

Nice To Haves

Microsoft AZURE
Microsoft MCSA, MCSE or MCITP
Meraki Network Stack (Firewall / Switch and Access point)
Network + Certification
A+ Certification

Responsibilities

Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V
Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop.
System documentation to include system reviews and recommendations.
Travels to customer sites to perform work when appropriate (company vehicle provided).
Maintains familiarity with industry best practices.
Communicate effectively with customers and the Service Team
Actively participates in team and company meetings.
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide 2nd and 3rd level support