Service Desk System Administrator

General Dynamics Information Technology • Newington, CT

1d • Onsite

About The Position

General Dynamics Information Technology (GDIT) is hiring a Service Desk System Administrator to support a Department of War customer in Newington, Virginia. This onsite role supports mission-critical operations by improving system performance, service delivery, and customer experience. The successful candidate provides exceptional technical support to users at multiple locations and contributes to operational excellence in a fast-paced, mission-focused environment.

The position requires a Top Secret/SCI clearance and U.S. citizenship. The role is scheduled for 40 hours per week, with less than 10% travel required.

Requirements

• At least 3 years of related experience.
• High school diploma.
• U.S. citizenship.
• Must currently possess a Top Secret/SCI clearance; Top Secret/SCI is also the clearance level required to obtain.
• CompTIA Security+ CE certification or other 8570-compliant certification.
• Excellent customer service skills.
• Knowledge of software deployment and hardware configuration.
• Experience imaging desktops and Dell Wyse thin clients.
• Tier I network troubleshooting skills.
• Experience with Active Directory and VMware Horizon.
• KVM configuration experience.
• Ability to work independently and collaboratively across multiple work centers.
• Ability to work in a fast-paced environment with high expectations and visibility into real-world operations.
• Strong communication, help desk support, and troubleshooting skills.

Nice To Haves

• Experience with the ServiceNow ticketing system.
• Experience with VDI.
• Experience with Microsoft Azure.

Responsibilities

• Provide exceptional support to a mission-focused customer.
• Support multiple users at various locations.
• Create a knowledge base, standard operating procedures, and documentation to address customer challenges.
• Deploy software and configure hardware.
• Image desktops and Dell Wyse thin clients.
• Perform Tier I network troubleshooting.
• Use Active Directory, VMware Horizon, and KVM configuration capabilities.

Benefits

• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with pre-tax and post-tax contribution options and company match.
• Full flex work weeks where possible.
• Paid time off, including vacation, sick, and personal time.
• Paid holidays.
• Paid parental leave.
• Military leave.
• Bereavement leave.
• Jury duty leave.
• Short- and long-term disability benefits.
• Life insurance.
• Accidental death and dismemberment insurance.
• Personal accident insurance.
• Critical illness insurance.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED