Service Desk System Administrator

General Dynamics Information Technology • Newington, VA

2d • $97,750 - $132,250 • Onsite

About The Position

General Dynamics Information Technology (GDIT) is hiring a Service Desk System Administrator to support a Department of War customer. The role supports mission-critical operations by enhancing system performance, optimizing service delivery, and improving the customer experience. The work is onsite in Newington, Virginia, supporting users at multiple locations in a dynamic, high-expectation environment. The position requires U.S. citizenship and an active Top Secret/SCI clearance; the required clearance must currently be held and must be obtainable. The position is scheduled for 40 hours per week, with less than 10% travel required. The stated likely salary range is $97,750–$132,250, although actual compensation may vary based on experience, geographic location, and contractual requirements.

Requirements

• High school diploma.
• At least 3 years of related experience.
• CompTIA Security+ CE certification; 8570-compliant Security+ certification required.
• U.S. citizenship.
• Must currently possess Top Secret/SCI clearance and be able to obtain Top Secret/SCI clearance.
• Excellent customer service skills.
• Knowledge of software deployment.
• Hardware configuration experience.
• Experience imaging desktops and Dell Wyse thin clients.
• Tier I network troubleshooting experience.
• Experience with Active Directory.
• Experience with VMware Horizon.
• Experience with KVM configuration.
• Ability to work independently and collaboratively with multiple work centers.
• Ability to support multiple users at various locations.
• Ability to work in a fast-paced environment with high expectations and visibility of real-world operations.

Nice To Haves

• Experience with the ServiceNow ticketing system.
• VDI experience.
• Microsoft Azure experience.

Responsibilities

• Support a Department of War customer and mission-critical operations.
• Enhance system performance, optimize service delivery, and elevate the customer experience.
• Create knowledge-base content, standard operating procedures, and documentation to address customer challenges.
• Provide support to multiple users at various locations.
• Work independently and collaboratively with multiple work centers.
• Provide exceptional, mission-focused customer support.
• Deploy software and configure hardware.
• Image desktops and Dell Wyse thin clients.
• Perform Tier I network troubleshooting.
• Work with Active Directory, VMware Horizon, and KVM configuration.

Benefits

• Medical plan options, including plans with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Full flex work weeks where possible.
• Paid time off, including vacation, sick and personal time.
• Paid holidays.
• Paid parental leave.
• Military leave.
• Bereavement leave.
• Jury duty leave.
• Short- and long-term disability benefits.
• Life insurance.
• Accidental death and dismemberment insurance.
• Personal accident insurance.
• Critical illness insurance.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED