Systems Engineer / System Administrator for Managed Service Provider
About The Position
We are seeking a Systems Engineer/System Administrator for a Security-focused Managed Service Provider (MSP) that is growing and has a framework for building and following processes. The ideal candidate is Humble, Hungry, and Smart, and wants to work with professional clients looking to improve their network. This role involves building out, maintaining, and troubleshooting clients' rapidly expanding infrastructure, ensuring high levels of availability, performance, and security. The team needs to respond quickly to issues, often before clients are aware of them. We offer a dynamic, challenging, supportive, and fun environment that encourages teamwork and fosters professional growth, with opportunities for continuous learning and contribution.
Requirements
- BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar).
- Extensive knowledge of all aspects of PC operations and functions.
- Experience with monitoring systems and automation software.
- Experience with the following technologies: Sophos or Meraki Firewall, O365 and M365, Azure Virtual Desktop or Terminal Services (RDS), Small Business Networks, Microsoft SQL, Microsoft Windows Server 2016, 2019, 2022.
- Attention to Communication
- Written Communication
- Customer Orientation
- Initiative
- Personal Credibility
- Diagnostic Information Gathering
- Analytical Thinking
- Technical Expertise
- Thoroughness
- Stress Management
Nice To Haves
- Microsoft AZURE
- Microsoft MCSA, MCSE or MCITP
- Meraki Network Stack (Firewall / Switch and Access point)
- Network + Certification
- A+ Certification
Responsibilities
- Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
- Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V.
- Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop.
- System documentation to include system reviews and recommendations.
- Travels to customer sites to perform work when appropriate (company vehicle provided).
- Maintains familiarity with industry best practices.
- Communicate effectively with customers and the Service Team.
- Actively participates in team and company meetings.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
Benefits
- Competitive Pay
- Company subsidized medical, dental and vision insurance
- PTO
- Paid parental leave
- Company Retirement Plan
- Subsidized Gym Membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
